Human Resources Generalist

Human Resources (HR) Services partners with Insulet’s HR organization to manage and administer programs, processes, and technologies essential to fulfilling personal and on‑the‑job needs of employees and managers. This role serves as the primary HR point of contact (POC) for the site, providing customer service to candidates, hiring managers, human resources business partners, recruiters, and other employees throughout all levels of the organization. It is responsible for supporting the entire life cycle of an employee from hire to retire by refining and executing processes that will impact the employee experience, such as talent acquisition, onboarding, benefits administration, change requests and off‑boarding. The role partners with Facilities/EHS/IT to enable a safe, compliant, and well‑run site, and escalates complex ER or policy matters to the ER COE per the agreed governance mode. Site HR Service Delivery & POC Be the first‑line HR contact onsite for employees and people leaders; resolve Tier 0/1 inquiries (policies, HR portal/navigation, basic benefits & pay questions, time off, records requests) and channel/escalate per defined pathways (ER, HRBP, Total Rewards, TA). Monitor the HR ticket queue (e.g., ServiceNow/AskHR) for the site; drive SLA adherence, quality responses, and first‑contact resolution where appropriate. Curate and maintain site‑specific HR knowledge (e.g., local onboarding guides, parking, security, IT set‑up steps) and keep HR portal content current. Provides support to global HR ticket queue as time allows. Provide timely assistance to applicants, recruiters, and hiring managers. Coordinate pre‑boarding and onboarding logistics with TA, IT, Facilities, and hiring managers (badging, equipment, orientation, Workday data). Track completion within target cycle times. To coordinate day 1 activities and welcome. Support contingent worker and vendor onboarding steps as applicable (in partnership with HR Ops/GBS). Quality Operational Model To monitor candidate progressing and support the Sr HR Shared Services Coordinator with follow up. To monitor completion of onboarding task on Day 1. Be actively involved in organizational changes and to ensure the correct application of the changes on the HCM system. To ensure proper communication with the benefits vendor for any employee request. Employee Relations & HRBP Support Support ER investigations administratively (schedule, notes, document management) while maintaining strict confidentiality and neutrality. Support hiring manager with a voluntary termination process. Support ER with a forced termination process (e.g. signing of paperwork). Support HRBP on required on‑site activities. Attend any onsite audit like (STPS, IMSS or any other government request HR related). Culture, Engagement & Site Operations Support site engagement activities (new‑hire welcomes, recognition moments, event logistics) in partnership with HRBP/Comms. Act as HR liaison with Facilities, Security, IT, and EHS for people‑related site needs; coordinate communications for outages, moves, or policy changes. Identify process gaps affecting the site; propose standard work, templates, and automations; contribute to HR service playbooks and knowledge articles. Participate in pilots and process improvement initiatives (e.g., intake, onboarding orchestration, job/position management changes). Qualifications 1-2 years of experience working in a Human Resources or Talent Acquisition function. Bachelor’s degree and administrative experience in recruiting, staffing or HR department. Working knowledge of core HR processes and local employment basics. Experience with any HR System for personnel administration (Workday is a plus). Strong organization, attention to detail, and service orientation; ability to manage multiple priorities on a busy site floor. Able to manage multiple priorities, demonstrate objectivity, be results-oriented, and show initiative and creativity. Must be flexible, work well under pressure, and have the ability to readily adapt to change. Strong customer service and teamwork orientation. Strong computer skills and technical capabilities in MS Office (Word, Excel and Outlook), Smartsheet and Workday is a plus. Demonstrating Role Model Behavior - Positive and professional representative of Insulet and the Human Resources team. Teamwork and Collaboration - Demonstrates effective working relationships and communications with coworkers and colleagues including proactive, transparent communication. Customer Service and Responsiveness – Following up and responding to inquiries (internal and external) within 24 hours. Continuous Improvement - Consistently seeking opportunities to improve the efficiency and effectiveness of our work and services provided. Quality of Work – Double checking work produced to ensure accuracy, thoroughness, and completeness. Finding a Way – Doing what it takes to get the job done. Demonstrating initiative and going above and beyond what it expected. Confidentiality – Ensuring all documents and conversations where sensitive information is involved is protected and secured at all times. This includes locking work area when leaving for the day and securing computer and documents when away from your desk. Physical Requirements This position is full on-site, performed in a traditional office environment and accesses information using a computer. Seniority Level Associate Employment Type Full-time Job Function Human Resources Industries Medical Equipment Manufacturing Location: Tijuana, Baja California, Mexico #J-18808-Ljbffr