Air Operations Customer Service Lead: Customs
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Buckland is seeking an MX Air Operations Customer Service Representative (CSR) to manage end-to-end operations for an assigned customer portfolio within Air Operations. You will serve as the primary point of contact between the customer, Buckland, and involved service providers from pre-alert through billing readiness.
The role requires proactive communication, adherence to SLAs and SOPs, and coordination with Customs Broker offices, airlines, warehouses, ground handlers, and transport providers