Global Contact Center Executive
hace 11 horas
We are looking for a Global Contact Center Executive to join our Contact Center. In this role, you will have the opportunity to give support to our clients and suppliers in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Cancun, Mexico.The main purpose of the role is to assist clients (TTOO, Travel Agencies, and final customers) with any requirement, contact suppliers, and manage bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way.This position requires dynamic, customer-focused service professionals that possess excellent verbal and written communication and interpersonal skills demonstrated by a passion for providing outstanding customer service. Creative thinking and the ability to enthusiastically communicate with clients on every inbound call consistently are necessary. Support is provided by telephone and email, in conjunction with the front and back-office computer applications, as well as Microsoft Office.If you consider yourself someone who excels at customer service, communication, and creative thinking, then apply today** It is mandatory to live in Cancun to apply for this vacancy **PRIMARY RESPONSIBILITIESEnthusiastically engaging each caller and representing HBX Group in a highly professional mannerSuccessfully and accurately answering client questions and providing appropriate additional informationCapturing accurate and legible documentation on all call activity in the Back Office system as requiredRespond rapidly and accurately to online/email requests for informationMonitor bookings for processing of reservations, special requests, amendments, and cancellationsEscalate issues in accordance with Contact Center guidelines when necessaryConsistently maintaining departmental standards for qualityAchieving defined Service Level Agreements and Key Performance Indicator goalsResponsible for meeting all company policies and proceduresResponsible to follow schedule and schedule changes based on call volumeREQUIRED KNOWLEDGE/SKILLS/ABILITIESStrong customer service and listening skillsLanguages preferred EnglishDemonstrated strengths in verbal and written communication skills including appropriate grammar and punctuationPersistent in ensuring issues are resolved accurately, effectively, and timelyAbility to follow precise directions consistently without continuous supervisionDetail-oriented and flexibleAble to maintain focus and enthusiasm throughout shift assignment
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Global Contact Center Executive
hace 7 horas
Cancún, Q.R., México HBX Group A tiempo completoWe are looking for a Global Contact Center Executive to join our Contact Center. In this role, you will have the opportunity to give support to our clients and suppliers in order to achieve one of our main objectives “Delivering unique holidays to our customers”. Support is provided by telephone and email, in conjunction with the front and back-office...
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Global Contact Center Executive
hace 7 horas
Cancún, México HBX Group A tiempo completoWe are looking for a Global Contact Center Executive to join our Contact Center. In this role, you will have the opportunity to give support to our clients and suppliers in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Cancun, Mexico.The main purpose of the role...
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Global Contact Center Executive
hace 15 horas
Cancún, México HBX Group A tiempo completoWe are looking for a Global Contact Center Executive to join our Contact Center. In this role, you will have the opportunity to give support to our clients and suppliers in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Cancun, Mexico. The main purpose of the...
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Global Contact Center Executive
hace 22 horas
Cancún, Quintana Roo, México HBX Group A tiempo completoWe are looking for a Global Contact Center Executive to join our Contact Center. In this role, you will have the opportunity to give support to our clients and suppliers in order to achieve one of our main objectives "Delivering unique holidays to our customers". We are looking for candidates, who are based in Cancun, Mexico.The main purpose of the role is...
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Global Contact Center Executive
hace 7 horas
Cancún, Q.R., México HBX Group A tiempo completoWe are looking for a Global Contact Center Executive to join our Contact Center. In this role, you will have the opportunity to give support to our clients and suppliers in order to achieve one of our main objectives "Delivering unique holidays to our customers". We are looking for candidates, who are based in Cancun, Mexico. The main purpose of the role is...
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Contact Center Executive
hace 4 días
Cancún, Quintana Roo, México HBX Group A tiempo completoHBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel...
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Cancun-Based Travel Contact Center Executive
hace 3 semanas
Cancún, México Hotelbeds A tiempo completoJoin a dynamic team at a leading travel services provider as a Contact Center Executive in Cancún.This role is perfect for passionate customer service professionals who excel in communication and creative thinking.You will support clients by managing bookings and addressing inquiries, ensuring a seamless experience for travelers.Enjoy working in an...
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Contact Center Executive
hace 1 semana
Cancún, QRoo., México Hotelbeds A tiempo completoHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...
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Head of Contact Center
hace 7 días
Cancún, México SHA A tiempo completoObjetivo: Liderar, desarrollar y optimizar la operación del Contact Center, asegurando el cumplimiento de objetivos comerciales, la excelencia en la experiencia del cliente y el cierre efectivo de ventas, alineado a los estándares de calidad y servicio de SHA. ¿Cuáles serán tus principales funciones? Liderar y desarrollar equipos de Contact Center con...
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Head of Contact Center
hace 1 semana
Cancún, México SHA A tiempo completoObjetivo: Liderar, desarrollar y optimizar la operación del Contact Center, asegurando el cumplimiento de objetivos comerciales, la excelencia en la experiencia del cliente y el cierre efectivo de ventas, alineado a los estándares de calidad y servicio de SHA. ¿Cuáles serán tus principales funciones? - Liderar y desarrollar equipos de Contact Center...
