Customer Support Engineer
hace 1 semana
Position: Customer Support Engineer - IBM Power for Google Cloud Location: Remote Work Model:· Remote· Monday to Friday 09:00 am to 06:00 pm We are offering: ● Pay rate: $70K MXN Monthly● Direct Hiring● Law Benefits● Enhaced Employee Benefits● Advanced English Requirements:· Bachelor’s degree in computer science or related field or equivalent work experience· 1–5 years of technical customer-facing experience· 1-5 years of Experience en IBM PowerVC· Experience with Google Cloud· Experience with IBM AIX or IBM highly preferred· Experience with Google Cloud highly preferred· Experience with system administration support of operations, working knowledge of storage technologies and virtualization support· Ability to partner across teams to achieve a common goal· Self-motivated and independent thinker with quick learning skills· Excellent analytical, problem resolution and decision-making skills· Understanding of business processes and ability to translate business requirements into application functionality· Ability to be on-call and part of a support rotation as required· Service-oriented with focus on identifying customer pain points and needs· Demonstrated ability using critical thinking to resolve complex problems· Strong interpersonal and communication skills Key Responsabilities:● Successfully manage technical support requests from our IBM Power for Google Cloud customers that need assistance with performance and/or troubleshooting● Troubleshoot production issues spanning various levels of the technology stack and engage appropriate engineering teams as required● Understanding customer’s needs and business pain points to deliver outstanding support and maintain high customer satisfaction● Collaborate with internal engineering teams and Google to address customer incidents and support requests associated with IBM Power for Google Cloud● Provide Root Cause Analysis and possible solution improvements that enable effective troubleshooting and diagnostics● Follow and mature all IP4G support-related processes, procedures, and policies● Contribute to public and internal documentation to amplify your impact● Collaborate with the Infrastructure Operations Team (IOC) Manager to build an effective technical team that supports IBM Power for Google Cloud and adjacent Google Cloud Marketplace offerings● Collect, analyze and report on IP4G support metrics / KPIs to identify problems or areas of focus● Contribute to the development and continuous improvement of Customer Support procedures and infrastructure● Collaborate with engineering and observability teams to improve telemetry and log collection, add new dashboards, and create alerts● Collaborate with Product Management to shape and prioritize feature requests and bug remediation● Collaboration with Incident Manager on the continuous improvement of the incident response process● Continuously improve our customer support teams’ ability to identify, resolve or escalate customer incidents by improving the observability and tools available to our customer support teams Contact Details: allison.salazar@crhit.com This is a high-visibility opportunity where your expertise will directly impact our Customer’s engineering user experiences.
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Customer Support Engineer
hace 2 semanas
Puebla, México CRH Talento en IT A tiempo completoCustomer Support Engineer - IBM Power for Google Cloud Join to apply for the Customer Support Engineer - IBM Power for Google Cloud role at CRH Talento en IT. Base Pay Range Pay rate: $70K MXN Monthly Location Remote Work Model Remote Monday to Friday 09:00 am to 06:00 pm Benefits Direct Hiring Law Benefits Enhanced Employee Benefits Advanced English...
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Customer Support Engineer
hace 2 semanas
Puebla, México CRH Talento en IT A tiempo completoCustomer Support Engineer - IBM Power for Google Cloud Join to apply for the Customer Support Engineer - IBM Power for Google Cloud role at CRH Talento en IT. Base Pay Range Pay rate: $70K MXN Monthly Location Remote Work Model Remote Monday to Friday 09:00 am to 06:00 pm Benefits Direct Hiring Law Benefits Enhanced Employee Benefits Advanced English...
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AI-Driven Application Support Engineer
hace 1 día
Puebla, México Crossover A tiempo completoA technology company is seeking an Application Support Engineer to provide exceptional support by utilizing AI tools to tackle complex customer issues. This full-time role offers $30 USD/hour with a flexible work schedule. Ideal candidates will have at least 3 years of technical support experience, foundational coding skills, and advanced proficiency in...
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Remote IBM Power
hace 2 semanas
Puebla, México CRH Talento en IT A tiempo completoA leading IT services company seeks a Customer Support Engineer for IBM Power for Google Cloud. This remote role involves managing technical support requests, collaborating with engineering teams, and ensuring high customer satisfaction. Required qualifications include a Bachelor's degree in computer science and 1-5 years of technical support experience....
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Remote Linux Desktop
hace 5 días
Puebla, México Canonical A tiempo completoA leading open source software company is looking for a Linux Engineer to deliver outstanding technical support to customers using Ubuntu. This entry-level position requires strong Linux troubleshooting skills and a knack for customer service. You will investigate issues, ensure high customer satisfaction, and maintain knowledge documentation. This fully...
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Tier 1 Customer Support Engineer, Windows
hace 7 días
Puebla, México Jumpcloud A tiempo completo**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.** **About JumpCloud** - JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used...
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Tier 1 Customer Support Engineer, Windows
hace 5 días
Puebla, México Jumpcloud A tiempo completo**All roles at JumpCloud are Remote unless otherwise specified in the Job Description.****About JumpCloud**- JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by...
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AI-Enhanced Technical Support Engineer
hace 1 día
Puebla, México Crossover A tiempo completoA technology company is seeking a Technical Support Engineer to enhance AI-driven customer support. This role involves investigating complex issues and using technical expertise and AI capabilities to resolve escalated tickets. Candidates should have at least 3 years of experience in technical support, basic coding skills, and a strong proficiency with AI...
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Customer Support Engineer IBM Power for Google Cloud
hace 2 semanas
Puebla, México CRH Talento de IT A tiempo completoJob Summary Position: Customer Support Engineer - IBM Power for Google Cloud Location: Remote Work Model: Remote Working Hours: Monday to Friday 09:00 am to 06:00 pm Pay Rate: $70K MXN Monthly Direct Hiring Law Benefits Enhanced Employee Benefits Advanced English Qualifications Bachelors degree in computer science or related field or equivalent work...
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Customer Support Engineer IBM Power for Google Cloud
hace 2 semanas
Puebla, México CRH Talento de IT A tiempo completoJob Summary Position: Customer Support Engineer - IBM Power for Google Cloud Location: Remote Work Model: Remote Working Hours: Monday to Friday 09:00 am to 06:00 pm Pay Rate: $70K MXN Monthly Direct Hiring Law Benefits Enhanced Employee Benefits Advanced English Qualifications Bachelors degree in computer science or related field or equivalent work...
