Senior Site Reliability Engineer

Overview Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Royal Caribbean Group's Global eCommerce has an exciting career opportunity for a full time Senior Site Reliability Engineer reporting to the Sr. Manager, Site Reliability Engineer. This position will work on-site in Mexico City. Senior Site Reliability Engineer role to support the Royal Caribbean website by utilizing application and user performance data to guide informed decision‑making. Responsibilities Product Health: Responsible for Incident Management, Application Performance, Configuration Management and Operational Readiness of the products within ownership. Partner with stakeholders from IT teams to ensure performance, configuration, and monitoring tools meet product needs. Incident Management: Lead a team prepared to react quickly to production incidents to restore systems and applications to normal service operation, minimizing impact on guest/crew experience and business operations. Review ticket analysis, approve closures, understand website architecture, and escalate as needed. Communicate incident details to production teams and stakeholders, document incidents, perform postmortems, and follow up on actions. Application Performance Management (APM): Proactively monitor and manage performance and availability of applications. Detect and diagnose complex performance problems, provide insights into metrics, and create reports on deployment build performance. Configuration Management: Lead the implementation and maintenance of technology standards across product definition and configuration. Adjust health thresholds and monitoring settings; create and maintain performance dashboards; maintain alerting, communication, and documentation tools. Change Control Governance: Ensure production changes are planned, authorized, tested, and validated from a monitoring perspective. Production Operations Readiness: Ensure all product implementations go through operational readiness reviews and maintain clear communication channels with Scrum and marketing teams. Qualifications 6-10 years in Site Reliability Engineering (SRE), DevOps, QA, or related IT operations role. Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or other relevant advanced degree preferred. Technical Expertise: Proficiency in cloud platforms such as AWS, AWS Elastic Beanstalk; understanding of API design principles: REST, SOAP, Graph; advanced knowledge of monitoring and logging tools (AppDynamics, DataDog, Splunk, New Relic, etc.); experience with Adobe AEM Cloud is preferred. Problem‑Solving Skills: Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly; ability to develop and implement effective incident response plans. Communication and Collaboration: Excellent written and verbal communication; ability to collaborate with Development, QA, IT, and external managed service providers. Work Environment: On‑call rotation may be required to handle urgent incidents and ensure 24x7 system reliability; on‑call duties may include evenings, weekends, and holidays as needed. Benefits We know there's a lot to consider. As you go through the application process, our recruiters will provide guidance and answer questions. Equal Employment Opportunity It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #J-18808-Ljbffr