Operations Manager

Join to apply for the Operations Manager role at EōS Fitness1 day ago Be among the first 25 applicantsEōS Fitness is bold, upbeat, and motivating. Neither the routines nor the work environment wait for the status quo. Members and employees alike know how to rise to a challenge and handle it head‑on. The Core Purpose is to create loyal, lifelong fans and exercise practitioners. Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.Our Operations Manager, reporting to the District Operations Manager, oversees the Service team and all day‑to‑day tasks that deliver Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, the manager represents the gym’s commitment to exceptional service.The role spans customer service, revenue monitoring, retail and member fee compliance, facility inspections, and collaboration with Sales, Fitness, Facilities and Marketing to improve performance and uphold brand standards. Flexibility and adaptability are essential.ResponsibilitiesPassionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.Provide constructive feedback to staff members on their performance, using clear and specific language.Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.Partner with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.In emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure safety and well‑being.Qualifications2–3 years of operations management experience.Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.3–4 years of customer service experience.Prior experience or strong interest in the fitness industry is a plus.Excellent relationship building and influencing skills with people at all levels and in all functions.Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational and record‑keeping skills.Excellent MS Office skills.Embraces our Core Values.RequirementsMust successfully pass a background check.CPR certification required within 30 days of hire.Be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence.Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.Ability to bend routinely and repetitively to lift more than 40 lbs.California Pay Range$70,304—$83,000 USDBenefits And PerksA highly energetic and collaborative team.A management team that cares about your professional development.Free membership for you and one family member.Discounted Personal Training and merchandise – including supplements.Employee referral program.Daily Pay offered – access your funds before payday.Competitive pay plus vacation, holiday, and sick pay.Group health, dental, vision, supplemental life, employee assistance program and pet insurance are offered.401(k) + company matching.Personal education growth options with Sophia Learning.EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.To view more information on our CCPA policy, click HERE.EEO is The Law – click here for more information.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here. #J-18808-Ljbffr