Site Reliability

Site Reliability / Gitops Engineer Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder‑led, profitable, and growing. Job Summary The IS team at Canonical supports and maintains all of Canonical's IT production services. The team is in charge of running services used by over 60 million Ubuntu users. As an SRE & Gitops engineer you will drive operations automation to the next level, both in our own private clouds and in public clouds, by utilizing the best open‑source infrastructure‑as‑code software, CI/CD pipelines, and Canonical's leading products for software operation automation. In addition to defining the infrastructure as code, you will improve Canonical products and open‑source technologies by providing critical feedback to developers on how their products operate at scale, submitting bugs and sometimes writing pull requests, and collaborating on design and implementation with other teams. Location This role is available remotely in any timezone. Responsibilities Apply your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes Automate software operations for re‑usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures Provide assistance and work with globally distributed engineering, operations, and support peers Be given uninterrupted development time to focus on larger projects and automation of manual tasks Share your experience, know‑how and best practices with other team members in design sessions, mentorship and “doing work together” Carry final responsibility for time‑critical escalations Qualifications A deep experience of, and knowledge to define operations in code, using version control, peer review and CI/CD to roll out changes both to applications and infrastructure Strong modern engineering background (peer‑review, unit testing, SCM, CI/CD, Agile) Python software development experience with large projects Practical knowledge of Linux networking, routing, and firewalls Affinity with various forms of Linux storage, from Ceph to databases Hands‑on experience administering enterprise Linux servers Extensive knowledge of cloud computing concepts and technologies Bachelor's degree or greater, preferably in computer science or related engineering field Able to communicate clearly and effectively in English over email, chat, video or voice calls and in‑person Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate A willingness to be flexible and able to learn new things quickly Be inspired by the needs of fast‑changing environments Happy to work within distributed teams Be passionate and familiarized about open‑source, especially Ubuntu or Debian About Canonical Canonical is a pioneering tech firm at the front of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical work from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr