Manager, Data Analytics

Manager, Data Analytics Apply to the Manager, Data Analytics role at Stripe. About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies — from the world’s largest enterprises to the most ambitious startups — use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the Team As Stripe’s user base and global footprint grows dramatically, we have uniquely complex support problems stemming from the scale of our operations and the breadth of our partners. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of capabilities to support the needs of external users and internal teams. We strive to deliver frictionless experiences for all of our users—whether they are an Independent Business, Startup, SMB, or Enterprise—and our mission is to provide all Stripe Users with the best support experience possible. Our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. The team prioritizes collaboration, innovation, and excellence. As a member of this team, you’ll be part of a mission‑driven community dedicated to enhancing the global economy and increasing the GDP of the internet. What you’ll do As the Technical Operations Manager, you will manage a team of Technical Operations associates tasked with supporting Stripe’s integrations with financial partners—including card networks, banks, local payment methods, and aggregators. Your team will investigate and resolve integration issues, reconcile data for billions in transactions, and support internal teams using our payment rails. You’ll partner closely with Technical Operations teams and Stripe Engineers to investigate and resolve transaction and data issues between Stripe’s systems and financial partners, ensuring reliability and timely delivery. Responsibilities Lead a team of technical operations associates responsible for driving Stripe‑wide enhancements to integration and reconciliation systems. Leverage insights and trends to identify and influence key metrics through automation, tooling, and partner improvements. Oversee a team of analysts to manage technical product queries and provide resolutions to technical challenges. You Will Recruit, manage, coach, and develop a new team of in‑office Tech Ops Associates. Guide your team to execute efficient, accurate solutions that support users, banking partners, and engineering teams. Drive strong operational delivery and process improvement to mitigate risk while balancing operational efficiency and user impact. Collaborate across the company—including engineering, accounting, financial partnerships, and product teams—to analyze and account for billions of dollars moving through the Stripe platform. Drive data and process efficiencies to meet the scale and speed of Stripe. Build your team—formalize role definitions, define charter and ownership boundaries, and take newly formed teams to high functionality. Engage with technical stakeholders and engineers to identify potential new workstreams, define success criteria, and build metrics for observability. Who you are We’re looking for someone who meets the minimum requirements. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum Requirements 5+ years of people‑management experience. 8+ years of experience in managing migration projects, creating weekly business reports, analyzing team metrics to assess efficiency, conducting reconciliation, and performing data quality assessments to enhance reporting efficiency. Experience managing multiple, concurrent work streams, identifying and triaging technical issues, and driving solutions with clear metrics to show impact. Strong analytical skills to investigate, prioritize, and identify the root cause of issues. Operational expertise (measuring/improving manual processes, motivating/engaging an operations team). Proficiency in SQL and ability to understand technical issues. Experience with technical product support teams and understanding of the technical backend of products; skilled at leading teams to resolve technical product issues for customers. Preferred Qualifications Payments expertise (working with financial partners, optimizing processing errors, managing payment costs). Experience in accounting or financial reporting. Experience automating or using programmatic approaches to improve efficiency, eliminate manual tasks, and guiding teams with automation design. Experience navigating the nuanced complexity of financial systems and solving large‑scale data challenges. In‑office expectations Office‑assigned Stripes are expected to spend at least 50% of the time in a given month in their local office or with users; this expectation may vary by role, team, and location. For example, Stripes in our Bucharest, Romania site have an 80% in‑office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Some teams have greater in‑office attendance requirements, which the hiring manager will discuss. Pay and benefits Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Software Development, Financial Services, and Technology, Information and Internet #J-18808-Ljbffr