Order Processing Specialist

Company Description Jobs for Humanity is collaborating with Turnitin to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Turnitin has offices worldwide: Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are unified by a shared desire to make a difference in education. Come join us, and let’s make change together. Job Description The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests, acting as the primary internal customer contact and communicating directly or through the sales organization to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. You will also manage regular and ad‑hoc projects, gathering information from multiple departments in the company. Key Responsibilities and Outputs Process external customer purchase orders, signed order forms, or other forms of commitments Provision new and existing customer accounts on multiple platforms for our various products Process internal customer requests Effectively resolve customer issues and concerns regarding purchases/provisioning Develop and maintain excellent rapport with customers, both internal and external Provide first‑hand support to sales, resellers/partners, finance, product support teams globally Maintain an excellent working knowledge of Turnitin LLC products, sales promotions, and order processes Perform other administration duties and projects as assigned Proven Characteristics for Success Detail oriented with excellent organizational and interpersonal skills; friendly and approachable Ability to work in a fast‑paced environment and manage multiple priorities Ability to work independently and perform under pressure Action‑oriented mindset Ability to change/adjust direction with little or no notice Qualifications Essential High level of computer literacy High level of attention to detail Excellent verbal and written communication skills Customer retention focus Ability to effectively prioritize, multitask and work well as part of a team Preferred 2-3 years’ experience in order processing, customer service, or a related field Previous experience with Salesforce and NetSuite University degree Additional Information Turnitin maintains a Total Rewards package that is competitive within local job markets. Pay, benefits, and other intrinsic rewards include generous time off, health and wellness programs, and a safety net for life’s challenges. Our remote‑first approach allows you to work in a manner that fits your style and situation – remote, office, or hybrid. Our Mission Ensure the integrity of global education and meaningfully improve learning outcomes. Our Values Customer Centric: We realize our mission by putting educators and learners at the center of everything we do. Passion for Learning: We seek teammates who are constantly learning and growing, building a workplace that enables them to do so. Integrity: We believe integrity is the heartbeat of Turnitin; it shapes our products, our relationships, and our work with customers and vendors. Action & Ownership: We have a bias toward action and empower teammates to make decisions. One Team: We strive to break down silos, collaborate effectively, and celebrate each other’s successes. Global Mindset: We respect local cultures and embrace diversity, thinking globally and acting locally to maximize our impact on education. Global Benefits Flexible/hybrid working Remote First Culture Health Care Coverage* Tuition Reimbursement* Competitive Paid Time Off 4 Self‑Care Days per year National Holidays* 2 Founder Days + Juneteenth Observed Paid Volunteer Time* Charitable contribution match* Monthly Wellness Reimbursement/Home Office Equi #J-18808-Ljbffr