Platform Support Advisor
hace 6 días
Descripción del trabajo Founded in ****, Resident Advisor (RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem. The site's audience of over 6 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwide, original films and a weekly mix series that has run for 18 years. Purpose of the role This is an entry- to mid-level role based in Mexico City, supporting the team both locally and globally to help maintain RA's high service standards. As a key member of one of RA's most fast-paced teams, the Platform Support Assistant will handle day-to-day promoter and customer support, along with related administrative work. Key responsibilities Dealing with customer ticketing queries and resolving potential ticket issues Assisting promoters with event and payment related queries General upkeep of ticketing admin system Identifying and highlighting potential fraudulent transactions using fraud detection software Supporting local partnerships managers in ad hoc tasks Approval and upkeep of artist, label and venue pages Supporting the CDMX Partnership manager in ad hoc tasks Support the management of the CDMX office Responding to artist and label related queriesHandling customer disputes and chargebacks Assisting with local festival door logistics We're looking for Track record of effective communication A passion and understanding of electronic music culture is fundamental Willing to align with RA's values Previous experience in client/customer service or the ticketing industry is highly desirable Be based in CDMX Fluency in both English and Spanish is a must What we offer you Generous annual leave policies aimed at promoting work-life balance. Flexibility in working arrangements, offering hybrid or remote work options based on role requirements and location. Matching pension schemes and/or 401k. Comprehensive staff wellbeing initiatives, featuring regular activities and workplace programmes to support mental and physical health. This includes discounted Classpass memberships, and custom-fitted earplugs. Company-led social events, team lunches, and discounts on RA merch. Paid annual volunteering allowance, encouraging contributions to community projects and charities you care about. #J-18808-Ljbffr
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