Team Lead, Customer Order Solutions
hace 3 días
Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.ResponsibilitiesIdentify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).Monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery.Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.QualificationsMinimum 2-3 year of experience in Customer Service, Operations, or a related role.Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required.High proficiency in English—both verbal and written.Strong problem-solving skills; able to take ownership and drive issues to closure.Exceptional attention to detail and organizational abilities.Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).Ability to manage multiple tasks in a fast-paced environment.Bachelor’s degree in business, marketing, supply chain, or a related field preferred.Basic knowledge of the sports industry and product assortment processes is a plus.Who You AreExcellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.Strong interpersonal and communication skills; able to communicate effectively at all levels.Flexible and adaptable to rapid changes in the work environment.Highly detail-oriented with a commitment to accuracy and follow-through.Growth opportunities as we continue to expand—be part of a company that promotes from withinSummaryLooking for an entry-level role where you can make a real impact and grow your career? #J-18808-Ljbffr
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Cuautitlán Izcalli, México Mccormick A tiempo completoA leading streetwear brand based in Cuautitlán Izcalli is seeking a Customer Service Operations professional to enhance the customer journey. The role involves resolving issues, coordinating with various teams, and ensuring timely deliveries. Candidates should have 2-3 years of customer service experience, strong problem-solving skills, and proficiency in...
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