Senior Site Reliability Engineer

Senior Site Reliability Engineer – Royal Caribbean Group Journey with us Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation‑industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. Royal Caribbean Group’s Global eCommerce has an exciting career opportunity for a full time Senior Site Reliability Engineer reporting to the Sr. Manager, Site Reliability Engineer. This position will work on‑site in Mexico City. Position Summary Senior Site Reliability Engineer (Sr SRE) will assist the SRE team in support of the Royal Caribbean website ($183M gross revenue in 2021) using application and user performance data to guide informed decision making. The Sr SRE will use site performance metrics collected by various sources and tools to support the following tasks: the initial triage of critical production incidents, analysis of bugs, implementing best practices in site reliability engineering, optimizing infrastructure, ensuring seamless collaboration between internal teams and external service providers, among other operational initiatives. Essential Duties and Responsibilities Critical Incident Support Review ticket analysis and approve closure of tickets/incidents Understand architecture of Royal website and elevate incidents as needed to the appropriate team for further triage. Synthesizes and communicates incident details to the production team, stakeholders, including documentation of the incident, post‑mortem and next steps. Review post‑mortem / RCA document and follow up. Monitor and Optimize Systems Provide insight into application performance metrics (errors, exceptions, baseline violations, etc.) to identify technical impacts of bugs and enhancements. Build a case for prioritizing bug and enhancement tickets by identifying the business value of fixes. Create reports on new deployment build performance for product teams to ensure build quality. Ensure System Reliability and Performance Adjust health thresholds and other monitoring settings based on historical performance. Creates and maintains performance dashboards used by support and product teams. Maintains alerting, communication, and documentation tool chain to ensure it is up to date. Collaboration with Cross‑Functional Teams Establish and maintain clear communication channels (e.g., Slack, Teams) with scrum and marketing teams. Ensure all team members are informed about relevant updates and changes that may affect the website. Qualifications, Knowledge and Skills Experience Minimum 6–10 years in Site Reliability Engineering (SRE), DevOps, QA, or a related IT operations role. Skills and Abilities Technical Expertise Proficiency in cloud platforms such as AWS, AWS Elastic Beanstalk. Understanding of API design principles: REST, SOAP, Graph. Advanced knowledge of monitoring and logging tools (AppDynamics, DataDog, Splunk, New Relic, etc.). Problem‑Solving Skills Strong analytical and troubleshooting skills to diagnose and resolve complex production issues swiftly. Ability to develop and implement effective incident response plans. Communication and Collaboration Excellent written and verbal communication skills for effective interaction with cross‑functional teams and documentation. Ability to collaborate with Development, QA, IT, and external managed service providers to ensure seamless operations. It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #J-18808-Ljbffr