HELPDESK TECHNICIAN

Only resumes in English will be considered About us: HiredRemoteli is a leading recruitment agency that bridges top-tier talent across Latin America with exceptional opportunities in the United States. With a strong history of success and a dedication to quality, we are your reliable partner in achieving career growth. Our vast network, tailored approach, and dedicated support ensure you receive the best assistance in securing your next professional opportunity. Location: Latam Schedule: Full Time 9:00 am to 6:00 pm Est Time Position Summary We are seeking a highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills. Qualifications Basic understanding of troubleshooting systems. Strong interpersonal skills, including effective communication, active listening, and a customer- centric approach. Ability to diagnose technical issues and provide efficient solutions. Excellent multitasking skills and adaptability to rapidly changing environments. Quick learning ability for new software and troubleshooting tools. Self-motivated with a sense of urgency to meet service commitments. Recognize when it's appropriate to escalat support tickets. Strong problem-solving skills and a proactive attitude. A+ or other relevant certification Responsibilities Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software. Deliver remote IT support, including Windows servers, Active Directory, Office365, and DNS. User creation/termination app install, printer setups. Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets. Maintain and update system documentation using ConnectWise and IT Glue. Communicate professionally with clients, providing exceptional service and support. Use BambooHR as part of day-to-day workflow and internal processes. Soft Skills Strong interpersonal skills, including effective communication, active listening, and a customer- centric approach. Excellent multitasking skills and adaptability to rapidly changing environments. Quick learning ability for new software and troubleshooting tools. Self-motivated with a sense of urgency to meet service commitments. Recognize when it's appropriate to escalat support tickets. Strong problem-solving skills and a proactive attitude. Communicate professionally with clients, providing exceptional service and support. Hard Skills Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software. Deliver remote IT support, including Windows servers, Active Directory, Office365, and DNS. User creation/termination app install, printer setups. Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets. Maintain and update system documentation using ConnectWise and IT Glue. Use BambooHR (HRIS) for required team processes, documentation, and updates. Main Tools to manage for this position Microsoft Workspace: Outlook, Docs, Sheets, Slides, and Drive. Microsoft Office: Word, Excel. Hubstaff: Web and Desktop Apps, Hubstaff Tasks. Teams: Meetings, Categories and Channels. Windows servers, Active Directory, Office365, and DNS. Why us? Competitive pay in US dollars Additional Compensation for Extra Hours Opportunity to grow Time-off flexibility Referrals increase your chances of interviewing at Hired Remoteli by 2x Get notified about new Help Desk Technician jobs in Colombia. Don't forget to follow us on social media @hiredremoteli for more updates You can also apply directly on hiredremoteli.com/jobs for this position and other opportunities. #J-18808-Ljbffr