Senior Logistics Analyst
hace 19 horas
About the opportunity Arqia, a Wireless Logic Group company and a global leader in M2M connectivity and the Internet of Things (IoT), is looking for a Logistics Specialist to work in a dynamic, collaborative environment, with a strong focus on customer service excellence and operational/logistics support. This professional will support administrative and logistics routines, ensuring SLA compliance, process organization, and customer support, as well as handling order flows, inventory, purchasing, and CRM-based service management. Key responsibilities Provide customer service and support via phone, chat, and Zendesk, including triage and ticket logging Manage customer relationships according to support levels and SLAs Support SIM orders, supply chain activities, and track deliveries, deadlines, and shipping status Control and monitor local SIM inventory levels Create and manage Purchase Orders (POs) with suppliers in accordance with internal procurement policies Perform operational tasks in SIMPro (activations, cancellations, blocks, password resets, and new SIM setup)Support service fulfilment activities (COO, migrations, and TCRs)Analyze usage data, identify anomalies, and initiate resolution actions Support customer onboarding and training (demos and enablement sessions)Maintain accurate system records, ensuring quality and SLA alignment Support new product readiness (processes, guidelines, training sessions, and materials)Escalate and follow up on unresolved issues with internal teams (technical support, billing, and sales)Work during hypercare periods, support specific case analysis (low CSAT/escalations), and implement Continuous Improvement (CI) initiatives Perform additional tasks as required Desired experience Minimum of 3 years in Customer Service / Service Desk / Customer Support Experience with logistics, purchasing, contracts, suppliers, and administrative routines Knowledge of international logistics, import/export processes, and customs clearance in Mexico Experience in telecom, technology, or IoT is a plus Requirements Bachelor's degree in Logistics, Business Administration, International Trade, or related fields Advanced English and Spanish (written and verbal communication)Strong organizational skills, attention to detail, and time management Ability to handle multiple tasks simultaneously (tickets, chat, and calls)Proficiency in Excel, Word, and PowerPoint Experience with ERP and CRM systems Location: Mexico City, Mexico Work schedule: 40 hours per week (Monday to Friday)Why work with us?Fast-growing company with an entrepreneurial mindset International environment with strategic operations in IoT Full training, continuous support, and career development opportunities A culture that genuinely values and respects people
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Mexico City Kraft Heinz A tiempo completoA global food company in Mexico City is seeking a Logistics Finance Senior Analyst to provide financial insights and support North America's logistics operations. Responsibilities include delivering financial analysis, assisting with month-end closes, and leading reconciliations. The ideal candidate has a Bachelor's degree, 3+ years of FP&A experience, and...
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Logistics Senior Analyst
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Senior Logistics Analyst
hace 1 semana
Mexico City Wireless Logic Ltd A tiempo completoArqia, a Wireless Logic Group company and a global leader in M2M connectivity and the Internet of Things (IoT), is looking for a Logistics Specialist to work in a dynamic, collaborative environment, with a strong focus on customer service excellence and operational/logistics support. This professional will support administrative and logistics routines,...
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Senior Logistics Analyst
hace 1 semana
Mexico City Wireless Logic Ltd A tiempo completoArqia, a Wireless Logic Group company and a global leader in M2M connectivity and the Internet of Things (IoT), is looking for a Logistics Specialist to work in a dynamic, collaborative environment, with a strong focus on customer service excellence and operational/logistics support. This professional will support administrative and logistics routines,...
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Logistics Finance Senior Analyst – GBS
hace 4 semanas
Mexico City Kraft Heinz A tiempo completoA global food and beverage company in Mexico City is seeking a Logistics Finance Senior Analyst to deliver financial analysis and insights into logistics performance. The role involves leading purchase order reconciliations, supporting month-end accounting, and collaborating on cost analysis with Chicago stakeholders. Candidates should have a bachelor's...
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Mexico City Trinity Structural Towers A tiempo completoOverview We are seeking a detail-oriented and analytical Logistics Analyst with specialized experience in rail transportation and strong financial analysis skills. The ideal candidate will also be bilingual in Spanish and English, enabling effective communication with diverse stakeholders across North America and Latin America. This role supports the...
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hace 4 semanas
Mexico City Kraft Heinz A tiempo completoA global food and beverage company is looking for a Logistic Finance Sr Analyst in Mexico City. This role involves delivering financial insights into logistics performance, supporting month-end accounting, and leading reconciliations with third-party logistics. Candidates should have a Bachelor's degree in Finance or a related field, experience in financial...
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hace 2 semanas
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hace 2 semanas
Mexico City Levi Strauss A tiempo completoOur next Logistics Analyst is responsible for managing and optimizing the inbound flow of goods from suppliers to our distribution centers. This role involves coordinating with logistics service providers, ensuring compliance with regulatory requirements, analyzing logistics data, and driving continuous improvement initiatives. The Logistics Analyst will...
