Program Manager

We're Karat, the world’s largest interviewing company. Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert‑led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world. Come join our Interview Delivery team The Interview Delivery team is committed to delivering and scaling a seamless interview experience at Karat. As one of the organization’s core teams, we play a critical role in both driving business outcomes and shaping the future of technical recruiting. We work closely with candidates, clients, Interview Engineers, and internal partners to ensure every interview runs smoothly and effectively. What you will do As a Program Manager for the Interview Delivery team at Karat, you will play a critical role in driving efficiency, scalability, and operational excellence across Karat’s services. You’ll support cross‑functional initiatives, track and report on key operational metrics, and help design systems that improve the quality and consistency of our delivery. Identify strategic operational solutions and drive execution by coordinating cross‑functional initiatives that improve metrics such as the interviewer acquisition funnel, scheduling efficiency, and interview quality. Partner with teams across Interview Delivery, Client Success, Product, and Engineering to design and implement efficient key operational workflows. Define and evolve KPIs and dashboards to monitor performance, highlight emerging trends, and enable proactive data‑driven improvements across operations. Identify process bottlenecks and recommend scalable improvements that enhance speed, accuracy, and overall service quality. Develop clear documentation and execute communication plans that bring clarity, alignment, and continuity to complex, multi‑team/stakeholder initiatives. The experience you will bring 3+ years of experience in program management or project coordination, ideally in a fast‑growing or cross‑functional environment. Demonstrated ability to elevate operational execution with strategic thinking, prioritization, and structured problem‑solving. Strong organizational and planning skills, with a track record of driving clarity and alignment across multiple stakeholders and competing priorities. Proficiency with planning and workflow tools (e.g., Asana, Jira, Notion, or other tools) and comfort with data analysis and SQL. Excellent English written and verbal communication skills. A proactive, analytical mindset, with a drive to build scalable processes and continuous improvement. This position is only available to candidates residing in Mexico City. While our team operates 100% remotely, we are currently limiting hiring to this specific location. Applications from other cities in Mexico will not be considered at this time. This position is open to candidates authorized to work in Mexico only. No visa sponsorship provided. Benefits of joining Karat in Mexico All Mexico‑based offers include a competitive salary in local currency and Karat‑granted stock options. Mexico employees of record (EOR) will receive the standard bonuses mandated by Mexico (Aguinaldo, PEO Profit Sharing, and Vacation) and all required, country‑specific benefits. Additional Karat‑Sponsored Perks Private healthcare available (100% premium coverage for employees and eligible dependents) Time Off Vacation: Year 1: 12 days Year 2: 14 days Year 3: 16 days Sick Leave: Three (3) work weeks per calendar year Karat ‘No Questions Asked’ Leave: One (1) work week per calendar year Public Holidays: 7 days Additional Information By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here. Statement of Inclusivity In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on protected categories, we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat. We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply. If you have a disability or special need that requires accommodation, please let us know at ataccommodation@karat.com. #J-18808-Ljbffr