Service Agent Ii
hace 1 semana
Service Agent II - FedEx Express Lac•Monterrey, Nuevo León, MéxicoDescripción del trabajo:Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.Lead or senior levels of these positions may: handle escalated or more complex issues, coordinate team activities or those of agency contract staff, support supervisor or manager activities, support the design, review and implementation of processes and procedures.ResponsabilidadesAssists customers by tracing packages, answering questions regarding FedEx products and services and providing over‑the‑counter and phone service.Types or otherwise prepares various operations reports.Handles customers with packages in cage.Maintains and audits records and files as assigned (airway bills); reviews airway bills and registers as necessary.Interfaces with customers on customs related issues.Provides administrative and clerical support to Station Ops Manager.Checks packages to ensure proper labeling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.Maintains neat and clean appearance of the workplace/front counter, self and uniform.Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments and submits sales leads.May be required to perform other duties as assigned.Requisitos mínimosEducación mínimaHigh School degree / Equivalent.Proficiency in English (≥ 450 TOEIC points).Experiencia mínimaPrevious clerical or customer service experience in a service environment or 18 months of experience as a Service Agent.Habilidades requeridasAbility to lift 70 lbs. (32 kgs) and maneuver packages weighing up to 150 lbs. (68 kgs) with appropriate equipment.Good general office skills required including typing, filing and computer literacy.Excellent communication, organizational and human relations skills.Clear and articulate speaking voice.Clean cut and neat appearance.Ability to successfully complete the Reading, Listening, Sorting and Math sections of the Basic Skills Test.Able to work variable shifts.FedEx Express Latin America and Caribbean Division Employment Opportunities Site welcomes applications to diverse talent. This position is open to all qualified candidates. #J-18808-Ljbffr
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57 - Ops - Business Services - Service Specialist II - MEX
hace 2 semanas
Monterrey, Nuevo León, México Worldwide Express A tiempo completoPURPOSEThe Senior Service Specialist position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level two support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist II...
