R&B Program Manager, Amazon Music Design Operations

Are you passionate about giving customers a voice in the products they use? Are you driven by helping build project management pipelines to streamline workstreams and unlock efficiencies? Do you want to grow your skills of enabling and improving process alongside a global team of designers and product managers? If so, the Amazon Music Research & Beta (R&BFALSE) team is looking for a talented, passionate Program Manager with a track record of delivery, ownership and process improvement that is excited to help us operationalize Research and Beta Program processes. You will help champion how we connect with customers around the world via our various research and beta testing programs, including our Amazon Music Backstage communities of customers. Key Job Responsibilities Research Operations Manage logistics and workflows for user research studies (scheduling, consent, data handling). Build and maintain participant panels, recruitment pipelines, and vendor relationships. Ensure ethical standards and privacy compliance are met across all research activities. Maintain tools and systems (e.g., research repositories, scheduling tools, survey platforms). Create reporting dashboards for research impact and resource utilization. Develop and document best practices, playbooks, and templates forീഷ്research activities. Research Production Managing logistics for cross‑functional research efforts. Define research timelines, deliverables, and roles in collaborationarranty with researchers and stakeholders. Coordinate between teams to ensure alignment and timely execution. Maintain research calendar and coordinate cross‑team meeting schedules. Manage budgets, contracts, and external research vendor relationships or partnerships. Track and report on research project progress, impact, and resource needs. A day in the life We’re growing quickly and hiring the best Heal; this is day one. This Program Manager will support Research Operations, which includes managing and strategically growing our research communities, vendor partnerships, and process optimization efforts. The role requires adeptness at managing project pipelines and building mechanisms, connecting global stakeholders, understanding data privacy intricacies, and strategically planning means of scaling research capacity. To build these mechanisms, they will work across global internal partners and external vendor resources, leveraging both process and technology. About the Team This program management position within the Design organization's Operations department supports the Research and Beta team. The Design Operations team focuses on operational excellence across Amazon Music by establishing workflows, managing customer feedback systems, vendors, and research pipelines. We maintain high process standards, build trust with partners, take action within constraints, and navigate ambiguous situations. We collaborate with product, design, and broader Amazon teams to deliver exceptional results. Work/Life Harmony Our team is focused on balancing lifeatawag with our work, and we do this via work autonomy and by prioritizing solutions and processes that enable us to scale. Mentorship & Career Growth One of the most exciting aspects of being on the Amazon Music Design & Creative Team is the opportunity to partner closely with professionals across the full organization. The fast‑paced, collaborative environment means you’ll be working alongside music industry, product design, marketing, and creative rock stars who can help you accelerate your career, stretch your skills, and bring new ideas to market. Basic Qualifications 1-3 years in research operations, UX production, program management, or related field. Strong organizational and project management skills with an attention to detail. Excellent communication and stakeholder management skills. Passion for improving customer experience by operationalizing and supporting research at scale. Preferred Qualifications Familiarity with research methodologies, tools (e.g., UserTesting, dscout, Lookback, Airtable), and platforms. Experience with procurement processes and vendor security reviews. Our inclusive culture empowers Amazonians to deliver the best results for our customers. #J-18808-Ljbffr