Desktop Support Technician L2
hace 6 días
Please note that this position requires Mac/iOS experience and will be working in the Polanco office Monday through Friday. Responsibilities Deploy and configure laptops and mobile devices, including cleaning, repair, replacement, and managing logistics. Perform software break/fix procedures. Activate roaming services for mobile devices. Provide timely updates to users utilizing the IT Service Management (ITSM) tool. Conduct workstation sweeps for maintenance and troubleshooting. Support IT Asset Management (ITAM) including storage administration, inventory, and management. Manage printers, including configuration, deployment, and troubleshooting. Support network and infrastructure operations as needed. Execute adds, moves, and changes (AMC) within IT infrastructure. Coordinate tech grab-and-go replenishment (restocking). Maintain loaner devices fleet ensuring availability and functionality. Maintain conference/meeting room AV systems to ensure they are operational. Perform physical IT-related tasks such as cabling, unboxing/boxing equipment, lifting, climbing ladders, and organizing storage. Handle hardware shipments and logistics. Be available to support additional IT-related activities as necessary. Mentor and provide support to junior technicians. Provide technical leadership within the support organization. Assess, prioritize, review, and assign IT support tickets to appropriate technicians; coordinate support resources efficiently. Operationally lead daily IT support efforts to ensure timely resolution of issues. Qualifications Minimum 3 years of experience as an IT Technician or in a similar technical support role. Proficiency in deploying and managing laptops, mobile devices, printers, and associated software. Experience with IT Asset Management and ITSM tools. Strong troubleshooting, hardware repair, and maintenance skills. Ability to perform physical IT-related tasks safely and efficiently. Excellent communication skills, with a user-focused approach to support. Demonstrated ability to mentor junior staff and lead support teams. Fluent in Spanish and English preferred. Additional Information Flexibility to participate in extra IT activities and support tasks as needed. #J-18808-Ljbffr
-
Desktop Support Technician L2
hace 6 días
Mexico City Milestone Technologies, Inc. A tiempo completoDesktop Support Technician L2 Join to apply for the Desktop Support Technician L2 role at Milestone Technologies, Inc. Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation,...
-
Desktop Support Technician L2
hace 4 días
Mexico City Milestone Technologies, Inc. A tiempo completoDesktop Support Technician L2 Join to apply for the Desktop Support Technician L2 role at Milestone Technologies, Inc. Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation,...
-
Mac/iOS Desktop Support Lead
hace 4 días
Mexico City Milestone Technologies, Inc. A tiempo completoA global IT managed services firm seeks a Desktop Support Technician L2 in Ciudad de México. The role involves deploying and configuring laptops, supporting IT asset management, and mentoring junior technicians. Candidates should have at least 3 years of experience and be proficient in troubleshooting and hardware repair. Fluency in Spanish and English is...
-
Senior Desktop Support Technician — Bilingual
hace 4 días
Mexico City TeleTech Holdings, Inc. A tiempo completoA global technology and customer service provider in Mexico City seeks a Desktop Support Senior Technician with strong technical skills and a customer-focused mindset. In this role, you'll help associates resolve IT issues, provide technical support for hardware and software, and ensure seamless operations. The ideal candidate has a degree in IT, significant...
-
Desktop Support Technician L2
hace 6 días
Mexico City Covestic Inc A tiempo completoPlease note that this position requires Mac/iOS experience and will be working in the Polanco office Monday through Friday.ResponsibilitiesDeploy and configure laptops and mobile devices, including cleaning, repair, replacement, and managing logistics.Perform software break/fix procedures.Activate roaming services for mobile devices.Provide timely updates to...
-
Desktop Support Technician L2
hace 4 días
Mexico City Covestic Inc A tiempo completoPlease note that this position requires Mac/iOS experience and will be working in the Polanco office Monday through Friday.ResponsibilitiesDeploy and configure laptops and mobile devices, including cleaning, repair, replacement, and managing logistics.Perform software break/fix procedures.Activate roaming services for mobile devices.Provide timely updates to...
-
Senior Desktop Support Technician
hace 16 horas
Mexico City TTEC A tiempo completoA global customer service company in Mexico City is looking for a Desktop Support Senior Technician to provide IT support and resolve technical issues for associates. This position requires an IT-related degree and at least three years of BPO experience. Responsibilities include troubleshooting hardware and software, managing ticket requests, and...
-
Desktop & Field Tech Support Specialist
hace 4 días
Mexico City NTT DATA A tiempo completoA leading global technology firm is seeking a Desktop Support Technician - Field Tech to join their team in Ciudad de México. The role involves performing basic configurations on desktops and printers, assisting with repairs, and providing essential customer service. Ideal candidates should possess knowledge of Windows operating systems and have strong...
-
Desktop Support Senior Technician
hace 6 días
Mexico City TeleTech Holdings, Inc. A tiempo completoDesktop Support Senior Technician - Bilingual Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Senior Technician working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion to translate technical issues? Want to learn...
-
Desktop Support Senior Technician
hace 4 días
Mexico City TeleTech Holdings, Inc. A tiempo completoDesktop Support Senior Technician - Bilingual Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Senior Technician working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion to translate technical issues? Want to learn...
