Head Of Customer Success
hace 3 semanas
DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration.With a recently announced $37M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.Job OverviewAs the Head of Customer Success, you will lead our customer success team and ensure that our clients achieve their desired outcomes using our products. This role involves managing a team of CSMs who maintain relationships with all active clients in DEUNA. Your objectives will include identifying opportunities to generate value for our main clients, managing relationships with senior stakeholders, and collaborating with our product and data teams to develop solutions that generate value for our clients.ResponsibilitiesWe are seeking a strategic leader with a proven track record of success in customer success management.As the Head of Customer Success, you will be responsible for:Managing relationships with the highest level stakeholders at strategic clients.Guiding and managing the work of the CSM team to maximize the value generated for clients.Working with our product and data teams to create information visualization tools that facilitate the generation of business insights for clients, as well as the development of new products or features of value for our clients.Ensuring timely resolution of customer issues, coordinating the work of our support and technology teams.Monitoring customer satisfaction and identifying areas for improvement in the customer experience.Developing and implementing strategies to improve CE and drive customer adoption.Analyzing customer data to identify trends and areas for improvement.Communicating customer success metrics and results to the leadership team and stakeholders.What will you find when you join DEUNA?A multicultural team distributed throughout LATAMDynamism, agility and constant innovationBeing part of a high-impact solution for an entire regionThe best tools and technology to operateBeing part of the startup culture.We are in full expansionIncredible teamBenefitsHybrid modality ?Vacations and personal days ?Economic support for internet and cell phone lineWe all own DEUNA, we offer stock optionsMultidisciplinary, diverse and dynamic teamRequirementsBachelor's degree in Business Administration, Marketing, or a related field (MBA or Master in Analytics preferred)7+ years of experience in customer success management, preferably in a SaaS environmentExperience in e-commerce and working with analytics tools such as Google Analytics, Tableau, PowerBI, or similar.SQL experience is a plus.Strong knowledge of conversion funnels and driversProven track record of leading and growing a customer success teamExcellent communication, interpersonal, and leadership skills, with the ability to work collaboratively with cross-functional teamsStrong analytical and problem-solving skills, with a data-driven approachAbility to understand technical problems and work collaboratively with product and technology teamsAbility to work in a fast-paced, dynamic environmentJoin us at DEUNA, and be part of a dynamic team that's transforming the e-commerce landscape in LATAM. #J-18808-Ljbffr
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Head Of Customer Success, Latam
hace 3 semanas
Xico, México Qualtrics A tiempo completoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high‑performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
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Head Of Customer Success, Latam
hace 3 semanas
Xico, México Qualtrics A tiempo completoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high‑performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
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Head Of Customer Success, Latam
hace 3 semanas
Xico, México Qualtrics A tiempo completoAt Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high‑performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...
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Head of Customer Success — LATAM SaaS Growth Leader
hace 3 semanas
Xico, México Deuna A tiempo completoA rapidly growing SaaS startup is seeking a Head of Customer Success to lead their customer success team in Veracruz. You will ensure clients achieve their desired outcomes, manage relationships with high-level stakeholders, and collaborate with product and data teams. The ideal candidate will have 7+ years of experience in customer success management,...
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Head Of Revenue
hace 4 semanas
Xico, México Laborintos A tiempo completoSomos una startup de fulfillment ecommerce respaldada por capital de riesgo que está transformando la logística en América Latina. Operamos en México y Brasil, ofreciendo a los retailers un servicio de fulfillment más rápido que los tradicionales, con soluciones tecnológicas de punta como tracking ETA e inventario inteligente. El Head of Revenue será...
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Head Of Revenue
hace 4 semanas
Xico, México Laborintos A tiempo completoSomos una startup de fulfillment ecommerce respaldada por capital de riesgo que está transformando la logística en América Latina. Operamos en México y Brasil, ofreciendo a los retailers un servicio de fulfillment más rápido que los tradicionales, con soluciones tecnológicas de punta como tracking ETA e inventario inteligente. El Head of Revenue será...
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Head Of Customer Obsession
hace 3 semanas
Xico, México Klar A tiempo completoDescripción del trabajo What is Klar doing? Klar is working hard to bring digital banking to everyone in Mexico. What is so special about digital banking? Traditional banks have overhead costs per customer that make it unprofitable for them to serve people with smaller deposits or who live in remote areas. By bringing down the cost of banking, Klar is...
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Head Of Customer Obsession
hace 3 semanas
Xico, México Klar A tiempo completoDescripción del trabajo What is Klar doing? Klar is working hard to bring digital banking to everyone in Mexico. What is so special about digital banking? Traditional banks have overhead costs per customer that make it unprofitable for them to serve people with smaller deposits or who live in remote areas. By bringing down the cost of banking, Klar is...
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Head of Customer Success
hace 1 día
Xico, México Paloma Pos A tiempo completoA fintech platform for food service based in Veracruz, Mexico, is seeking a Lead of Customer Success. This full-time, on-site role focuses on ensuring customer satisfaction through proactive support, delivering customer training, and enhancing the overall customer experience. The ideal candidate will have a strong background in customer service, effective...
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LATAM Customer Success Leader — Growth
hace 3 semanas
Xico, México Qualtrics A tiempo completoA leading software company in Xico, Mexico, is seeking a Head of LATAM Customer Success to lead a team of over 30 Technical Success Managers. This role focuses on enhancing customer adoption and retention across Enterprise-tier clients, ensuring they receive top-tier management and support. The ideal candidate will demonstrate strong leadership skills,...
