Engagement Delivery Manager
hace 3 semanas
Role Overview We are looking for an Engagement Delivery Manager to take full ownership of service delivery across assigned client accounts. You will ensure that operations run smoothly, talent performance meets expectations, and clients feel supported, informed, and confident in OpsArmy as their long-term partner. This role combines operational leadership, performance oversight, and client partnership. You will analyze delivery gaps, streamline workflows, resolve escalations, and drive continuous improvements that enhance the client‑talent engagement lifecycle. Operational Ownership Oversee day‑to‑day service delivery for assigned client accounts. Monitor talent productivity, quality and adherence to standards. Track KPIs, SLAs and delivery outcomes ensuring consistency. Identify delivery bottlenecks and implement corrective actions. Client Partnership & Growth Conduct structured account reviews, performance summaries and expectation alignments. Maintain client satisfaction through clear, timely and transparent communication. Anticipate client needs and propose additional support or service enhancements. Build strong relationships with client decision-makers to foster long‑term growth. Talent Oversight & Accountability Support onboarding of talent and ensure they fully understand workflows. Address performance issues directly with clarity, professionalism and fairness. Provide coaching and support to help talent meet and exceed expectations. Make data‑backed decisions to ensure delivery quality stays high. Process Improvement & Documentation Create and refine SOPs for client‑specific workflows. Improve internal coordination between Talent Operations and Finance. Analyze trends and recurring issues to develop more scalable solutions. Who You Are A structured thinker with strong operational instincts. Excellent communicator who can work with both executives and frontline talent. Confident resolving issues and managing difficult conversations. Comfortable owning delivery metrics, client health and team performance. Proactive and resourceful someone who thrives in fast‑moving environments. Requirements 3‑5 years in operations, client delivery, project management, customer success or BPO management. Experience overseeing remote teams or client‑facing delivery environments. Strong understanding of process development, performance management and KPI tracking. Excellent written and verbal communication skills. #J-18808-Ljbffr
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Engagement Delivery Manager
hace 3 semanas
Xico, México Opsarmy A tiempo completoRole Overview We are looking for an Engagement Delivery Manager to take full ownership of service delivery across assigned client accounts. You will ensure that operations run smoothly, talent performance meets expectations, and clients feel supported, informed, and confident in OpsArmy as their long-term partner. This role combines operational leadership,...
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Strategic Engagement Delivery Lead
hace 3 semanas
Xico, México Opsarmy A tiempo completoA leading service delivery company is looking for an Engagement Delivery Manager in Xico, Veracruz. This role involves overseeing service delivery for client accounts, ensuring operational efficiency, and maintaining client satisfaction. Candidates should have 3-5 years of relevant experience, strong communication skills, and the ability to manage remote...
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Strategic Engagement Delivery Lead
hace 3 semanas
Xico, México Opsarmy A tiempo completoA leading service delivery company is looking for an Engagement Delivery Manager in Xico, Veracruz. This role involves overseeing service delivery for client accounts, ensuring operational efficiency, and maintaining client satisfaction. Candidates should have 3-5 years of relevant experience, strong communication skills, and the ability to manage remote...
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Delivery Manager
hace 4 semanas
Xico, México Tekton Labs A tiempo completoWe are Tekton Labs, a technology consulting and software development company, founded in Silicon Valley and with offices in Peru, Mexico and the United States. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges increase. Delivery Manager (only...
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Delivery Manager
hace 4 semanas
Xico, México Tekton Labs A tiempo completoWe are Tekton Labs, a technology consulting and software development company, founded in Silicon Valley and with offices in Peru, Mexico and the United States. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges increase. Delivery Manager (only...
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Delivery Manager
hace 3 semanas
Xico, México Tekton Labs A tiempo completoWe are Tekton Labs, a technology consulting and software development company, founded in Silicon Valley and with offices in Peru, Mexico and the United States. We have 15 years of experience designing and developing innovative solutions to help companies (and especially people!) achieve their goals. As we grow, the challenges increase. Delivery Manager (only...
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Senior Engagement Manager
hace 3 semanas
Xico, México Zendesk A tiempo completoSenior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico) Key Responsibilities Lead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives. Oversee delivery of complex projects from...
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Senior Engagement Manager
hace 3 semanas
Xico, México Zendesk A tiempo completoSenior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico) Key Responsibilities Lead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives. Oversee delivery of complex projects from...
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Engagement Manager
hace 2 semanas
Xico, México Salesforce A tiempo completoJob Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about...
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Engagement Manager
hace 2 semanas
Xico, México Salesforce A tiempo completoJob CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together.Here, ambition meets action.Tech meets trust.And innovation isn't a buzzword — it's a way of life.The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering...
