Key Account Manager

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here. About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Örebro, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Your Mission Meet the sales target set by the Business Line Managers and the customer's requirements. Main Responsibilities Achieve market share, profitability, and revenue growth targets within an assigned territory Align customer’s goals and objectives with Epiroc’s products and services by earning “trusted advisor” status with key customer contacts and teams Build and maintain strong relationships with key clients. Understand clients’ needs and ensure their satisfaction with the company’s products/services. Develop account strategies to drive growth and retention. Identify opportunities for upselling and cross‑selling. Apply sales best practices in your assigned territory and you gain a clear understanding of the customer’s needs and the solutions to satisfy them – Extensive travel may be required Meet or exceed sales targets for assigned accounts. Analyze account performance and develop plans to improve results. Coordinate with various departments to ensure a seamless customer experience. Maintain detailed product forecasts by working closely with customer base to ensure appropriate inventory and service levels Monitor account metrics and prepare regular reports on account performance. Conduct market research to stay informed about industry trends and competitors Address and resolve client issues in a timely manner. Act as a liaison between clients and internal teams to ensure effective communication. Develop and deliver compelling product and service proposals that support Epiroc’s Key Performance Indicators (KPIs) Requirements (General and Specific Knowledge) Bachelor’s degree in business, marketing, or a related field. Proven experience in account management or sales, particularly in a B2B environment (A minimum of 3 years’). Strong negotiation and communication skills. Exceptional written and verbal communication skills are required with a proficiency in MS Office and CRM systems. Skilled in developing and implementing strategic initiatives. Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground‑breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world‑class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com. #J-18808-Ljbffr