Offboarding Specialist NAMER

Offboarding Specialist NAMER Join to apply for the Offboarding Specialist NAMER role at Horizons Bringing the World’s Best Talent Together 🌍 | Recruiter in the EOR Space 💻 | Connecting Talent with Global Opportunities at Horizons 🎯 About Horizons: At Horizons, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button. If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being a Horizoneer means being part of a growing, international family. Position Overview The Offboarding Specialist at Horizons plays a crucial role in facilitating the offboarding process for employees of our Employer of Record clients. They ensure that all necessary procedures and paperwork are completed efficiently and in compliance with relevant employment laws and regulations. The Offboarding Specialist works closely with internal teams, clients, and departing employees to ensure a smooth and positive transition out of the employment relationship. Key Responsibilities Manage the end-to-end offboarding process for employees of our EOR clients, ensuring a seamless and professional experience. Coordinate with internal teams, including operations, payroll, legal, and finance, to gather and process all necessary documentation and information for the offboarding Provide departing employees with support and guidance throughout the offboarding process Lead termination calls with clients and terminated employees, addressing any questions or concerns and ensuring a clear understanding of the offboarding process Handle termination requests from our clients for external employees, ensuring compliance with contractual agreements and relevant employment laws and regulations Coordinate the collection of company assets, including laptops, access cards, and other equipment, ensuring proper documentation and tracking, where required by our clients Process termination paperwork, including employee separation agreements, termination letters, final payslips, and any necessary benefits or entitlements Coordinate with external vendors, such as benefits providers and pension funds, to ensure accurate and timely processing of employee benefits Within the Horizons platform, maintain accurate and up-to-date records of offboarding activities, including employee data, documentation, and communications Provide guidance and support to managers and the operations teams on best practices for offboarding processes and compliance with relevant employment laws and regulations Stay updated on changes in employment laws and regulations related to offboarding and ensure compliance in all offboarding procedures Continuously assess and improve the offboarding process to streamline workflows, enhance efficiency, and deliver an exceptional client and employee experience. Provide feedback and suggestions to optimize internal systems and tools, especially in relation to the Horizons platform Monitor and ensure ongoing compliance with employment laws, regulations, and EOR company policies. With the help of our in-house Legal team, stay updated on changes in employment legislation and communicate relevant updates to clients and internal stakeholders Address and resolve any offboarding‑related issues or escalations promptly and professionally, employing problem‑solving skills and collaborating with relevant teams to find appropriate solutions. Understand when to include your manager in potential high‑risk situations Join and actively participate in team meetings with colleagues and management. Where required, take time to prepare accordingly before each meeting. Utilize our internal tools, including CRM systems, to facilitate effective communication with clients and employees. Use open, internal channels of communication with colleagues to ensure transparency and encourage a culture of knowledge sharing Issue credit notes for deposit refunds to departing employees, ensuring accurate calculations and timely reimbursement. Take ownership of the reimbursement process and coordinate with the finance team to ensure timely resolution Ensure the proper archiving of offboarded employees' data and records in the Horizons platform, following data privacy and security protocols. Key Qualifications Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred. Equivalent relevant work experience may be considered. 2–3 years of proven experience as an Offboarding Specialist, HR Specialist, or in a related role, preferably within an EOR or HR outsourcing environment. Demonstrated hands‑on experience managing end‑to‑end offboarding processes, including employee terminations, documentation, and coordination with payroll, legal, and benefits teams. Solid understanding of offboarding processes, employment law requirements, and compliance considerations across different jurisdictions. Proficiency in HR software, CRM systems, and collaboration tools, ideally Freshdesk, HubSpot, and Confluence, with the ability to quickly learn new platforms. Ability to work in a fast‑paced, dynamic environment with changing priorities and deadlines. Willingness to adapt to new processes, policies, and tools as the organization evolves. Ability to work collaboratively with cross‑functional teams, including client success, operations, finance, payroll, legal, and sales, to ensure a seamless offboarding experience for clients and employees. Strong team player with excellent interpersonal skills. Strong customer service orientation and commitment to delivering an exceptional client experience. Ability to effectively manage client expectations and provide solutions to meet your needs. Awareness and understanding of cultural differences and the ability to work with diverse international clients and employees. Demonstrated professionalism, integrity, and the ability to handle sensitive and confidential information with discretion. What it's like working at Horizons Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin. Our amazing team and environment. Working at Horizons means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside. Our benefits and perks. Being a Horizoneer means that you get the benefit of: An asynchronous working environment A "Remote-First" company environment (or Hybrid) – based on the nature of the job The ability to work from abroad for a short period of time Growth opportunities within the company We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one Seniority level Associate Employment type Full-time Job function Administrative Industries Human Resources Services, Technology, Information and Media, and Software Development #J-18808-Ljbffr