Customer Success Manager- LATAM
hace 3 semanas
Customer Success Manager – LATAM Description The Customer Success Manager will build and maintain strong relationships with retail clients, guiding them through the customer lifecycle to ensure they achieve success and ROI from our retail planning SaaS platform. This role requires product knowledge and industry expertise to serve as a trusted advisor. Key Responsibilities Lead client onboarding and training to drive product adoption and ensure quick time-to-value. Build and maintain relationships with key stakeholders, from end-users to C-level executives. Help clients understand their retail planning goals, track progress, and demonstrate ROI through business reviews. Monitor usage data to identify risks and opportunities, engage with at-risk accounts, and prevent churn. Manage the renewal process and identify upsell or cross-sell opportunities. Gather client feedback to collaborate with internal teams and influence the product roadmap. Requirements 3+ years in retail planning operations like supply chain, or inventory management as planner or allocator is a must. 2–5 years of experience in Customer Success, Project Management, or Implementation. Skills include strong communication, problem-solving, project management, and customer‑centricity. Strong analytical and problem‑solving abilities. Proficiency with Microsoft Excel, SQL, Python. Attention to detail and strong organizational skills. English proficiency. A Bachelor's degree in Industrial Engineering or related field. Seniority Level Mid‑Senior level Employment Type Full-time Job Function & Industries Job function: Other Industries: Technology, Information and Internet Location: Mexico City, Mexico Salary: $1,500.00–$1,700.00 #J-18808-Ljbffr
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LatAm Customer Success Leader
hace 4 días
Mexico City Simetrik A tiempo completoA leading B2B platform is seeking a Manager of Customer Success in LATAM to strengthen and scale its Customer Success function. This role involves building a high-performing team, implementing frameworks, and ensuring Customer Success drives retention and revenue growth. Candidates should have proven experience in Customer Success roles within B2B SaaS,...
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Remote-First Customer Success Manager
hace 4 semanas
Mexico City Creatio A tiempo completoA global technology company in Mexico City is seeking a Customer Success Manager to enhance client relationships and drive satisfaction across the LATAM region. The ideal candidate will have over 3 years of experience working with corporate clients, be fluent in both Spanish and English, and possess strong negotiation and customer-centric communication...
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LATAM Customer Success Manager — Onboarding
hace 3 semanas
Mexico City Somewhere A tiempo completoAn innovative tech company is seeking a Customer Success Manager based in LATAM to enhance customer satisfaction through effective onboarding and ongoing support. The ideal candidate will have a strong sales background and experience in customer success, with excellent communication and problem-solving skills. You'll need to build deep relationships while...
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Mexico City WATI.io A tiempo completoA leading messaging platform provider is seeking a Customer Success Manager for their LATAM team in Mexico City. The role involves managing post-onboarding customers, creating engagement strategies, and leading a WhatsApp Community. Ideal candidates will have 3+ years in customer success, experience with SaaS solutions, and be fluent in Portuguese and...
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Customer Success Manager, LATAM
hace 4 días
Mexico City Duetto A tiempo completoOur Team We pride ourselves on our customers' success! We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we are there to maximize the...
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Customer Success Manager, LATAM
hace 4 días
Mexico City Duetto A tiempo completoOur Team We pride ourselves on our customers' success! We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we are there to maximize the...
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Customer Success Manager
hace 4 semanas
Mexico City Somewhere A tiempo completoSeeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted. Position: Customer Success Manager Working Schedule: 8AM - 5PM EST Salary Range: $2500 - $3000 (the final salary will be determined by the candidate's level of experience and at the discretion of the client) The Opportunity We are seeking a highly motivated and...
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Customer Success Manager
hace 3 semanas
Mexico City Somewhere A tiempo completoSeeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted. Position: Customer Success Manager Working Schedule: 8AM - 5PM EST Salary Range: $2500 - $3000 (the final salary will be determined by the candidate's level of experience and at the discretion of the client) The Opportunity We are seeking a highly motivated and...
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Customer Success Manager, LATAM
hace 4 semanas
Mexico City Duetto A tiempo completoOverviewResponsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. Acts as a trusted advisor to assist clients daily in maximizing Duetto products, including understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with...
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Customer Success Manager, LATAM
hace 4 semanas
Mexico City Duetto A tiempo completoOverviewResponsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. Acts as a trusted advisor to assist clients daily in maximizing Duetto products, including understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with...
