Customer Service Analyst

About usWith over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future.Join us to create a career worth celebrating.About the FunctionOur Supply Chain and Manufacturing team are problem-solvers, sourcing, producing, and delivering our much-loved brands to delight customers around the globe. Over half of Diageo's 30,000+ people work in Supply Chain and Manufacturing. It's an intricate and sophisticated operation that is the product of logistical, manufacturing, and technical collaborations.Our teams in 100 sites in over 30 countries cover production facilities, supplier relationships, customer collaborations and third‑party agreements. We're committed to realizing our ‘Society 2030: Spirit of Progress’ goals, to protect the environment and support our farmers and suppliers. Whatever your skills and experience, we’ll help you thrive in our inclusive culture.About the roleThe Transportation Analyst role combines operational execution support, financial rigor, and analytical insight to ensure transportation activities are efficient, compliant, and aligned with business objectives.The role covers outbound transportation activities, including secondary distribution, carrier performance monitoring, cost control, service level analysis, and data‑driven optimization initiatives within the logistics function.The position interfaces closely with operations, finance, customer service, warehouse team, and third‑party logistics providers (3PLs) to ensure transportation activities meet service, cost, safety, and compliance standards.General ActivitiesSupport daily, weekly, and monthly transportation operations through data analysis, reporting, and performance monitoring.Track and analyze transportation critical metrics—including cost, service level, utilization, and risk.Provide operational insights to improve monthly performance through 3PL compliance services.Support compliance with transportation regulations, safety standards, and internal policies.Purchase Order (PO) Administration3PL Expense Reconciliation MonitoringTransportation Cost AnalysisAct as a key analytical interface between transportation operations, finance, procurement, customer service, and warehouse teams.Purpose of PositionsThe primary purpose of the Transportation Analyst role is to provide analytical insight and operational support that enables efficient, cost‑effective, and reliable transportation execution. The role ensures transportation decisions are data‑driven, aligned with business objectives, and continuously optimized to improve service levels, reduce logistics costs, and minimize operational risks.This role aims to support and optimize transportation operations, reduce costs, enhance delivery performance, and improve overall customer satisfaction.Operational DecisionsMonitor transportation daily operation, influence transportation partners through business necessities focusing on customer service, spend control, and compliance.Budget and Cost ManagementAuthority to approve expenses within the allocated transportation budget, including costs related to third‑party carrier services.Review, handle transportation charges and billing documentation based on contract compliance.Define corrective actions and paths for addressing service, cost, or documentation deviations that involve a blocking issue.Supplier and Vendor ManagementValidate transportation critical metrics, service performance reports, and cost variances.Propose corrective actions related to carrier performance, service deviations, and cost inefficiencies.Daily OperationRecommend model and route optimization, load consolidation, and carrier allocation adjustments based on data analysis.Technology and Systems ImplementationRecommend, implement, and handle transportation management systems (TMS) and other technological tools to enhance efficiency.Decide on adopting new technologies or software to improve route planning, shipment tracking, and data analysis.Financial Accountability (Budget/Revenue)Monitor transportation costs versus budget and identify variances.Support freight cost optimization initiatives and productivity improvements.Validate freight invoices, accessorial charges, and service penalties.Contribute to annual transportation cost reduction targets through analytics and continuous improvement initiatives.Leadership ResponsibilitiesInfluence cross‑functional teams and transportation partners through data and insights.Act as a subject matter expert in transportation performance analytics.Support training and best‑practice deployment related to transportation critical metrics and reporting.Lead or support continuous improvement and optimization projects within the transportation function.Ensuring PO AdministrationCreate, handle, and validate transportation‑related purchase orders in ERP systems in accordance with approved budgets and rate cards.Ensure purchase orders accurately reflect contracted rates, volumes, service levels, and accessorial charges.Monitor PO consumption versus planned transportation spends and bring up deviations.Coordinate PO corrections, closures, and adjustments with procurement, finance, and transportation teams.Maintain accurate documentation and audit trails for transportation POs.3PL Expense Reconciliation MonitoringPerform detailed reconciliation of transportation invoices from 3PLs and carriers against purchase orders, contracted rates, approved accessories.Support monthly freight accruals and financial closing processes.Transportation Cost AnalysisIdentify cost drivers, inefficiencies, and savings opportunities through trend and variance analysis.Support budget planning, forecasting, and scenario modelling for transportation spend.Develop cost‑to‑serve insights linking transportation cost with service level commitments.Cross‑Functional and External InterfaceAct as a key analytical interface between transportation operations, finance, procurement, customer service, and warehouse teams.Support carrier and 3PL performance reviews with data‑driven insights.Contribute to transportation tenders, rate negotiations, and network optimization initiatives through analytical support.Enable management decision‑making by translating complex transportation data into actionable recommendations.Flexible Working StatementFlexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to handle your wellbeing and balance your priorities from day one.Diversity StatementOur purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.We embrace diversity in the broadest possible sense. This means you’ll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.Our ambition is to create the best performing, most trusted and respected consumer product companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.Feel inspired? Then this may be the opportunity for you.If you require a reasonable adjustment, please ensure that you gather this information when you submit your application. #J-18808-Ljbffr