Senior Engagement Manager
hace 1 semana
Job TitleSenior Engagement Manager – Zendesk – Mexico City (CDMX) or Mexico State (Estado de Mexico)Key ResponsibilitiesLead client engagement excellence, serving as primary point of contact for major clients and nurturing long‑term relationships with stakeholders at all levels, including C‑suite executives.Oversee delivery of complex projects from inception to completion, ensuring they meet or exceed client expectations, budget constraints, and quality standards.Actively contribute to refinement and evolution of project delivery methodologies to enhance efficiency and effectiveness across client engagements.Mentor and support development of junior engagement managers and other team members, fostering a culture of continuous improvement and professional growth.Identify potential risks and bottlenecks in project execution, devising and implementing robust solutions to address challenges proactively.Provide strategic oversight and guidance on projects, ensuring alignment with both client objectives and internal goals.Assist in development and refinement of proposals, participating in negotiation of contracts and closure of sales opportunities.Maintain deep understanding of industry trends and advancements to position Zendesk as a leader in the field and provide value‑added recommendations to clients.Work closely with sales, marketing, product development, and other departments to ensure cohesive project execution and client satisfaction.Manage individual projects and portfolios profitably for both internal and external priorities.QualificationsPortuguese and English required; Spanish preferred.Over 5+ years of proven experience in client‑facing roles in a consultancy or professional services environment, with significant leadership responsibilities.Demonstrated ability to manage complex projects and multiple engagements simultaneously.Exceptional leadership skills, with experience mentoring team members and advancing organizational capabilities.Strong strategic and analytical thinking skills.Excellent interpersonal and communication skills, capable of working effectively with both clients and internal teams.Proficiency in project management software and CRM tools.Bachelor’s degree in Business, Management, or a related field; Master’s degree is a plus.Experience with creation of financial impacts of all contract types (FF, T&M, FFM, FTE, etc).Ability and willingness to travel up to 25%.Where We WorkHybrid – Attend local office part of week; flexible remote part of week.Compensation, benefits, flexible hours, remote options, inclusive culture, diversity and inclusion, community engagement, modern parental leave, supportive workplace experience.Zendesk is an equal‑opportunity employer and we celebrate diversity, equity, and inclusion. We comply with all applicable federal and state laws and provide reasonable accommodations for applicants with disabilities. #J-18808-Ljbffr
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Senior Client Engagement
hace 1 semana
Mexico City Zendesk A tiempo completoA leading customer service software company is seeking a Senior Engagement Manager in Mexico City or Mexico State. This role focuses on leading client engagement, overseeing complex project delivery, and mentoring junior staff. Candidates should have over 5 years of experience in client-facing roles, strong leadership skills, and a bachelor's degree. The...
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Senior Engagement Manager
hace 2 semanas
Mexico City Zendesk, Inc. A tiempo completoSenior Engagement Manager page is loaded## Senior Engagement Managerremote type: Fully Flexiblelocations: Mexico City, Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: R32550## Job DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client projects....
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Senior Engagement Manager
hace 1 semana
Mexico City Zendesk Group A tiempo completoSenior Engagement Manager page is loaded## Senior Engagement Managerremote type: Fully Flexiblelocations: Mexico City, Mexicotime type: Full timeposted on: Publié il y a 4 jour(s)job requisition id: R32550## Job DescriptionThe Senior Engagement Manager at Zendesk will be pivotal in driving the success of our most complex and high-value client...
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Senior Engagement Leader
hace 1 semana
Mexico City Zendesk Group A tiempo completoA leading technology company seeks a Senior Engagement Manager in Mexico City. This role involves leading client engagements, managing complex projects, and mentoring junior team members. Candidates should have strong leadership, communication skills, and a proven track record in client-facing roles. A bachelor’s degree is required, while a master’s is...
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Senior Client Engagement Leader — Flexible/Hybrid
hace 2 semanas
Mexico City Zendesk, Inc. A tiempo completoA leading customer service software company is seeking a Senior Engagement Manager to drive the success of high-value client projects in Mexico City. The ideal candidate will possess over 5 years of experience in client-facing roles and have exceptional project management and leadership skills. They will be responsible for nurturing relationships with major...
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Strategic Engagement Lead for Key Clients
hace 2 semanas
Mexico City Zendesk A tiempo completoA leading customer service software company is seeking a Senior Engagement Manager in Mexico City to drive client project success. The ideal candidate will have over 5 years of experience in client-facing roles with significant leadership responsibilities. Responsibilities include managing complex projects, mentoring team members, and enhancing delivery...
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Regulatory Engagement Senior Vice President C14
hace 4 semanas
Mexico City Citi A tiempo completoThe Regulatory Engagement (RE) Team is responsible for the consistency in the promotion, support, monitoring, and reporting on Institutions’s communications with its regulators. In Mexico, the RE team will support the Franchise. RE team is a change agent within Institution aimed to enhance the regulatory engagement control culture of Institution worldwide...
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Regulatory Engagement Senior Vice President C14
hace 4 semanas
Mexico City Citi A tiempo completoThe Regulatory Engagement (RE) Team is responsible for the consistency in the promotion, support, monitoring, and reporting on Institutions’s communications with its regulators. In Mexico, the RE team will support the Franchise. RE team is a change agent within Institution aimed to enhance the regulatory engagement control culture of Institution worldwide...
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Senior Human Resources Manager
hace 3 semanas
Mexico City The Goodyear Tire & Rubber Company A tiempo completo| Human Resources | Senior Talent Recruiter | Legal Investigator | Career Coach | As a Senior Human Resources Manager, you will drive human resources strategy and execution across our manufacturing operations. This role partners with Plant Management to align workforce planning with business goals, ensure labor compliance, and build a high-performance...
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Senior Human Resources Manager
hace 3 semanas
Mexico City The Goodyear Tire & Rubber Company A tiempo completo| Human Resources | Senior Talent Recruiter | Legal Investigator | Career Coach | As a Senior Human Resources Manager, you will drive human resources strategy and execution across our manufacturing operations. This role partners with Plant Management to align workforce planning with business goals, ensure labor compliance, and build a high-performance...
