Customer Technical Support
hace 4 días
Descripción del trabajoAdyen es la plataforma de tecnología financiera de elección para empresas líderes. Proporciona capacidades de pagos de extremo a extremo, insights basados en datos y productos financieros en una solución global única, ayudando a las empresas a alcanzar sus ambiciones más rápido. Con oficinas alrededor del mundo, Adyen trabaja con Meta, Uber, H&M, eBay y Microsoft. Para mantener nuestro impulso, necesitamos personas que se unan a nosotros en encontrar nuevas formas de resolver nuestros desafíos únicos.Customer Technical SupportOperarás como la primera interfaz con los comerciantes de Adyen a nivel global. Trabajarás con equipos técnicos y comerciales de Adyen, con un impacto directo en la capacidad de los comerciantes para aceptar pagos y hacer crecer su negocio. Nuestro equipo es extremadamente orientado a los comerciantes, altamente motivado y prospera en el éxito compartido. Operamos 24/7 según la zona horaria con el principio de seguir el sol, y el conocimiento extenso de pagos es el aspecto más valioso tanto para nuestros comerciantes internos como externos.What you'll doBe the first point of contact for our merchants and commercial teams for financial related issues such as reconciliation, payouts, payments settlements, and payment status.Educate and advise our merchants' financial teams on how to best gain value from our platform, financial products, and features.Receive and analyze merchant pain points and work closely with Adyen's Finance Product and Development teams to improve or build new products that facilitate merchant operations.Be a key source of knowledge on the Adyen platform and APIs, industry-standard integration methods, and best practices.Be responsible for the merchants' full lifecycle (integration, expansion, and operational excellence).Act as an internal product advocate, track product processes, and contribute to the platform by feeding back feedback and issues received from merchants.Who you areAt least 4 years of experience as Customer Technical Support or equivalent, with exposure to payments or financial products.Strong finance and analytical skills, familiar with internal accounting systems.Affinity with APIs, Postman, internet technologies, and knowledge of technical processes (HTML/JavaScript/Scripting).Excellent written and verbal communication skills in English.Available to work in person on Paseo de La Reforma, Mexico City.Strong communication skills and quick decision-making under pressure, prioritizing based on urgency and necessity.Self-driven, flexible, high productivity with minimal supervision, taking accountability for work and results delivered.Previous exposure to uncertain environments and a proven track record of successfully dealing with ambiguity.Diversity, Equity and InclusionOur unique approach is a product of our diverse perspectives. No matter who you are or where you're from, we welcome you to be your true self at Adyen.What's next?Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.LocationThis role is based out of our Mexico City office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. #J-18808-Ljbffr
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