IT Technician

IT SERVICE DELIVERY TECHNICIAN Join to apply for the IT Technician role at Integer Holdings Corporation. Core Values Customer: We focus on our customers’ success Innovation: We create better solutions Collaboration: We create success together Inclusion: We always interact with others respectfully Candor: We are open and honest with one another Integrity: We do the right things and do things right Education: Associate degree required. Bachelor’s preferred; 0‑3 years of experience with an Associate’s degree supporting the areas outlined in the technical requirements above. Position Scope/summary: Experience supporting manufacturing and engineering companies preferred. The primary purpose of this position is to support and maintain all IT hardware and software; including desktops, laptops, printers, mobile devices, phones, peripherals and client software. Provides direct support to office, manufacturing and engineering environments in person, over the phone and via e‑mail to local and remote Associates. Participates in the development of IT support processes, tools and documentation for the company. Essential Duties And Responsibilities Adheres to Integer’s values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements. Provides support for client computing hardware and software. Builds, configures, and deploys desktops, laptops and related peripherals. Troubleshoots and resolves issues by utilizing Standard Operating Procedures. Provides technical guidance and training to internal associates. Provides outstanding service to our Associates and always exceeds their expectations. Provides after‑hours support as needed for responsible site(s). Follows redeployment and disposal processes. Participates in ensuring that customer requests via the ticketing system are managed to closure. Delivers results in support of achieving the organization’s Service Level Agreements and high customer satisfaction ratings. Participates in Knowledge Management activities by creating internal documentation and self‑help articles in the knowledge base for use by the IT Service Desk and Associates. May provide assistance to other IT functions such as performing server installations, backups, networking & telecom support and implementations, software patch deployments, etc. Provides support and backup coverage for other local site support teams as needed. Strives to identify continuous improvement opportunities by monitoring support issues at sites to identify patterns and common issues with the aim of reducing reoccurring incidents and significantly improving the quality of our service. Qualifications Strong interpersonal skills, communicating effectively with people at all levels of the organization and experience creating polished, comprehensive documentation. Practiced, logical approach to technical problem solving. Capable and willing to adapt to rapid changes. Ability to work from a ticket queue, prioritize well and manage time. Work effectively with local and remote team members. Positive, customer support‑focused attitude. ERP and manufacturing experience. Windows 7/XP, Office 2007 – 2010. Windows 10 imaging desktop and laptops. User and computer object management in Active Directory. Symantec End Point Protection or similar client‑side security software. Identifying and removing viruses and malware. Network printers and multi‑function devices. Client‑side networking and troubleshooting. Cisco IP desk phones and voicemail. WebEx or similar web conferencing systems. Troubleshooting and resolving problems remotely. Experience with any of the following is valuable: Current Mac hardware and OS X support. Enterprise iOS device management. Altiris/Symantec Management Console. Engineering Design Tools: CAD, Pro‑E, SolidWorks, etc. U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply. Additional Information Referrals increase your chances of interviewing at Integer Holdings Corporation by 2x. Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Medical Equipment Manufacturing Location & Salary El Paso, TX – $2,953.25 – $4,365.66 #J-18808-Ljbffr