Senior Staff ServiceNow Developer

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary We are seeking a highly skilled Senior Software Engineer with strong expertise in ServiceNow, hands‑on knowledge & prior experience implementing ServiceNow ITOM, CMDB, ITSM capabilities along with strong ServiceNow technical platform foundation skills. The candidate should bring solid technical depth in ServiceNow development and integrations along with strong functional knowledge of areas like Customer Service, Asset Management and Service Management. Candidate will be responsible for the overall architecture, design and implement major solutions in ServiceNow at Equinix. Responsibilities Engage in scrum meetings, activities Participate and lead architectural reviews and end‑to‑end process Understand business requirements and propose ServiceNow solutions Own development and delivery of the ServiceNow solutions Own design and build of integrations with ServiceNow Conduct design reviews, provide technical leadership Work with stakeholder for architectural decisions and solutions Ensure adherence to code quality, unit testing, and security standards Maintain architectural standard, process, and documentation Qualifications Bachelor’s or master’s degree in computer science or technology or equivalent field 10+ years of industry proven overall experience, with minimum of 5 years in ServiceNow, including CMDB Proven / hands‑on experience in delivering ServiceNow solutions Must‑Have Skills Advanced level of experience and knowledge ServiceNow Platform Strong hands‑on experience in ServiceNow CMDB, Discovery Strong technical knowledge (UI Actions, Imports, transforms, Menus, workflows, catalog requests etc.) Strong technical knowledge (Scripting, Business Rules, Jobs etc.) Experience with Mid-server, CMDB data models, classes, relationship, configurations with Discovery Experience with Web services, Integration protocols, integration hub/spokes, SOAP/REST based APIs Well versed with ITSM concepts (change, problem, incidents) Well versed or experienced with Event Management processes Understanding of CSM (Customer Service Management) in ServiceNow Strong knowledge of AngularJS, JavaScript, client server scripting in ServiceNow Good‑to‑Have Skills Customizing ServiceNow using UI Pages, UI Macro CSS, HTML & Jelly Experience with Customer Service Management and Service portal Differentiator skills ServiceNow Certified - System Administrator and ITOM Implementation Any external integration platform knowledge or experience, e.g. Boomi, TIBCO Any additional analytical, data skills. ServiceNow dashboard and reporting AI and machine learning skills with or outside of ServiceNow Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. #J-18808-Ljbffr