Incident Command Lead

Hace 2 semanas

Tijuana, Baja California, México Carl Zeiss Visión Manufactura De México, S. De R.L. De C.V. Jornada completa

Carl Zeiss Visión Manufactura De México, S. De R.L. De C.V. is hiring an IT Incident Manager to oversee the lifecycle of IT incidents, guiding cross‑functional teams from detection to resolution. You will monitor ITSM tools, classify incidents by impact, and drive timely investigations with end‑to‑end ownership.

You will coordinate RCA sessions, report on SLA performance, and share actionable insights with stakeholders to strengthen continuity and service quality across the organization.