Area Delivery Leader, Latam

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Microsoft Industry Solutions helps ensure customers around the world get the best outcomes from their investments in the latest Microsoft technologies and services. We empower customers on their digital journey, from envisioning new possibilities to delivering and supporting solutions that result in successful business outcomes, delighted customers, and accelerated consumption of products and services. We are looking for an Area Delivery Leader (ADL) in Latin America (LATAM) with a passion for developing high‑performing teams, delivering customer business value, and a proven ability to drive innovation and high‑quality delivery of services for our valued customers. The ADL is responsible for leading a delivery consulting organization of service professionals, ensuring profitable and sustained high‑quality delivery of services to customers. The role will focus on LATAM clients – including Mexico, Brazil, and other focus areas – and will work across industries such as FSI, Public Sector, and Retail. You will partner with other areas of Microsoft to drive impact for our clients from Microsoft products, influence business strategy and financial results, and align with customer and area objectives. The leader will also focus the organization’s priorities on delivery management, including customer satisfaction, capacity management, deal proposals, quality pursuits, quality delivery, and executive stakeholder management. Responsibilities – People Management Deliver success through empowerment and accountability of managers and individual contributors through modeling, coaching, and caring. Model – Live our culture; embody our values; practice our leadership principles. Coach – Define team objectives and outcomes, enable modern delivery skills, and maintain excellent written and oral communication. Enable success across boundaries and help the team adapt and learn. Care – Attract and retain great people; know each individual's capabilities and aspirations; invest in the growth of others. Customer Focus Create a customer‑centric culture within the practice that drives digital transformation through Microsoft products and ensures customer satisfaction at the practice level by maintaining stakeholder relationships, reviewing and acting on VoC feedback, sharing learnings across practices, alleviating customer blockers, and sponsoring systemic improvements to customer experience. Hold accountability for portfolio, account, and financial management in presales and delivery. Own strategic customer relationships, lead direct engagements with selected customers, and serve as a delivery sponsor. Support strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are anticipated, identified, and managed. Establish accountabilities when appropriate to drive customer outcomes and ensure internal stakeholders are in place. Alleviate customer blockers as a point of escalation by working with direct reports and key stakeholders to manage escalations and resolve issues at the practice level. Ensure that customer opportunities, questions, and/or issues are brought to the appropriate internal teams (e.g., Sales, Architects). Bring an industry point of view to clients to help the teams understand the context of the implementation, how a client can achieve the most value, and focus areas for delivery. Strategy Work with ISD sales leaders and Microsoft account leadership to establish an area strategy and sales‑to‑delivery goals. Develop and execute a practice and assigned customer plan to achieve consumption metrics, revenue, and margin targets (e.g., delivered, billed, consumed) by supporting the team, collaborating with internal and external partners, and driving the Microsoft culture. #J-18808-Ljbffr