Service Coordinator

hace 2 semanas

Puebla, México Pellera Technologies Mexico A tiempo completo

Service Coordinator – Pellera Technologies Mexico Join our Digital Infrastructure Practice as a Service Coordinator, ensuring seamless service delivery, high client satisfaction, and operational efficiency. Essential Functions Translate priorities into operational reality; align communication, accountabilities, resource capabilities, and internal processes to deliver measurable, sustainable results. Serve as the main liaison between clients and the Digital Infrastructure Practice, delivering exceptional service and support throughout engagement lifecycles. Build strong relationships with client stakeholders, understanding their needs and expectations. Address client inquiries, concerns, and escalations proactively and with timely resolution. Receive and review service requests to ensure clarity, completeness, and SLA compliance. Monitor resource utilization and capacity, identifying optimization opportunities. Collaborate with resource managers to address staffing gaps and capacity constraints. Track service delivery progress, milestones, and deliverables against project timelines and quality standards. Maintain accurate records of service requests and interactions in the service management system or CRM. Generate reports, metrics, and KPIs on service performance, resource utilization, and client satisfaction. Analyze data trends to identify improvement areas and drive process enhancements. Required Skills & Competencies Excellent verbal and written communication Ethical and critical thinking Excellent interpersonal and customer service Strong organizational and time‑management skills Strong analytical and problem‑solving skills Strong supervisory and leadership skills Ability to prioritize tasks and delegate appropriately Comfortable working in a high‑paced, sometimes stressful environment Proficiency with Microsoft Office Suite or related software Education & Experience Bachelor's degree in Business Administration, Information Technology, or related field Proven experience in service coordination, project management, or client support roles in technology consulting or professional services Senior Level or Entry level Employment Type Full‑time Location Santa Clara Ocoyucan, Puebla, Mexico Benefits Referrals increase your chances of interviewing at Pellera Technologies Mexico by 2×. #J-18808-Ljbffr

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