Network Operations Center Engineer
hace 11 horas
Direct message the job poster from Skillbase Group Role Overview We are looking for a NOC Engineer to join our Americas Operations team in Mexico City. You will ensure the reliability, efficiency, and security of our video-streaming solutions by performing real-time event detection, analysis, and troubleshooting across a complex and fast-moving ecosystem. This role requires autonomy, strong technical judgment, and effective collaboration with both customers and internal teams. Key Responsibilities Monitoring & Analysis Operate and maintain monitoring tools (ElasticSearch, Grafana, Prometheus). Detect anomalies and interpret signals beyond standard OS/network alerts. Incident Management & Customer Support Perform first-level diagnosis and triage using documented runbooks. Classify incidents, resolve where possible, or escalate to L2/L3 or SMEs. Support major incidents and contribute to root-cause investigations. Act as the primary contact for customer support calls. Provide regular updates on incident progress. Reporting Produce weekly and monthly operational reports. Support KPI tracking and analysis. Contribute to updates of runbooks and operational workflows. Document incidents and maintain accurate shift-handover notes. Keep customer database information up to date. Required Skills & Experience Degree or diploma in Computer Networking, ICT, or a related technical field. Previous international customer-facing experience in a software company. Strong knowledge of Linux server environments. Experience with monitoring stacks (Elastic, Grafana, Prometheus). Ability to independently perform technical triage and troubleshooting. Excellent English communication skills (written and spoken). Preferred Qualifications Experience in a video-streaming or media-delivery NOC environment. Knowledge of CDN technologies, packaging/transcoding workflows, and streaming protocols (HLS, MPEG-DASH). Familiarity with APIs, syslog, and SNMP traps. Working Conditions Based in South Mexico City Shift Schedule (Mexico City Time): 7-day rotation; average 5 working days per week. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Skillbase Group by 2x Get notified about new Network Operations Center Engineer jobs in Mexico City, Mexico. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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