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hace 2 semanas

Mexico City Grupo Axo A tiempo completo

We are looking for a Loyalty Manager (Loyalty & Customer Engagement) to join Grupo Axo If you're passionate about data-driven loyalty strategies, customer retention, and leading dynamic teams, this opportunity is for you.#Lead and coordinate the CRM team, ensuring strategic execution and high-quality deliverables.Manage the CRM operation and SAP , ensuring data quality and seamless integrations.Analyze core KPIs: retention, frequency, engagement, and campaign performance.Partner with Marketing, Brands, E-commerce, Analytics, and Retail to align business priorities.Manage relationships with CRM agencies, tech partners, and external stakeholders.#Solid experience in CRM, Loyalty, or Customer Engagement , including at least 1-year leading teams.Strong analytical mindset, strategic thinking, and commercial sensitivity.Experience with Google Analytics, SAP Cortex, and Salesforce (nice to have).Advanced English — required.If you're driven by creating meaningful customer experiences , leading high-energy teams, and generating real impact—we'd love to meet you.

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