Senior System Engineer

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.Role PurposeThis role is responsible for excellent knowledge in SFG partner onboarding / demising, partner certificate & key renewal. Knowledge of Service Management (Change, Incident and Problem).ResponsibilitiesGood knowledge on JIRA and ConfluenceWork in rotating shifts and basis to support the servicesParticipate in POCs and other technical initiativesCreate / maintain knowledge base through documentation, KT sessionsShare technical knowledge and skills with team members to build / uplift capabilitiesBrainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and consideredAct as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations etc.Strong written, verbal, and interpersonal communication skill with excellent English language skillsQualificationsExperience with configuration and administration of IBM Sterling File Gateway (Sterling Integrator), IBM Sterling Connect: Direct (Unix / Windows)Exposure to Sterling Secure Proxy, Sterling External Authentication Server etc.Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C: D, FTPS, HTTPS) and productsKnowledge of cryptography / key management (SSL / TLS, SSH, PGP / GPG etc.) and data securityAbility to manage application support operations, resiliency and availability including monitoring of system health and performanceGood analytical and troubleshooting skills including ability to recreate issuesAbility to manage self-workload, set and meet customer expectationsStrong organizational and time management skillsAble to identify and manage risks within line of businessExcellent communication skills, both written and verbalFlexible to work in rotating shifts and provide out of hours support on rotation basis to support the servicesCertifications (IBM or equivalent) would be an added advantageLanguage Level: English level – Advanced English proficiency C1Candidates with immediate right to work locally and no relocation need will be prioritisedBenefitsAt HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, and you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care. We also provide opportunities for continuous professional development, flexible working and growth within an inclusive and diverse environment.Equal Opportunity StatementWe take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., we consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. #J-18808-Ljbffr