Apps Support Intmd Analyst

The Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.

Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction / job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information.

Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.

Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

Provide technical and business support for users of Citi Applications. Utilize good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short‑term resolutions and work with relevant technology partners for long‑term remediation. Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

Act as a liaison between users/traders, interfacing internal technology groups and vendors. Participate in disaster recovery testing. Participate in application releases from development, testing and deployment into production; perform post‑release checkouts after application releases and infrastructure updates.

Develop and maintain technical support documentation. Consider implications of the application of technology to the current environment. Analyze applications to identify risks, vulnerabilities and security issues.

Make evaluative judgments based on analysis of factual information; resolve problems by identifying and selecting solutions. Cooperate with Development colleagues to prioritize bug fixes and support tooling requirements. Directly impact the business by ensuring the quality of work provided by self and others; impact own team and closely related work teams.

Exchange ideas and information. Actively involve in and own Support Project items, covering Stability, Efficiency and Effectiveness initiatives. Perform other duties and functions as assigned in a concise and logical manner.

Qualifications

2‑5 years experience. Basic knowledge or interest in apps support procedures, concepts and other technical areas. Participation in some process improvements.

Previous experience or interest in standardization of procedures and practices. Basic business knowledge/understanding of financial markets and products. Knowledge/experience of problem‑management tools.

Understand how own sub‑function integrates within the function and commercial awareness. Evaluate (sometimes complex) situations using multiple sources of information. Developed communication and diplomacy skills to persuade and influence.

Good customer service, communication and interpersonal skills. Good knowledge of the business and its technology strategy. Consistently demonstrates clear and concise written and verbal communication skills.

Knowledge of issue tracking and reporting using tools. Good all‑round team member. Effectively share information with other support team members and other technology teams.

Ability to plan and organize workload. Ability to communicate appropriately to relevant stakeholder. Education Bachelor's/University degree or equivalent experience.

Job Information Job Family Group: Technology Job Family: Applications Support Time Type: Full time #J-18808-Ljbffr