Quality Assurance Agent
hace 3 semanas
Job Overview:We are seeking a meticulous and objective Quality Assurance Agent to evaluate our sales process by thoroughly reviewing lost opportunities. The ideal candidate will analyze each case to determine whether it was properly qualified or disqualified, ensuring accuracy and consistency in our sales assessments. This role requires strong attention to detail, unbiased judgment, and the ability to learn and apply our sales process effectively.Key Responsibilities:Review Lost Opportunities: Conduct thorough evaluations of lost sales opportunities to assess whether they were correctly qualified or disqualified.Objective Analysis: Apply unbiased judgment to determine if sales representatives followed the proper qualification process.Process Compliance: Ensure all lost opportunities align with defined sales criteria and company standards.Document Findings: Accurately record observations, providing clear and actionable feedback to sales leadership.Identify Trends: Detect patterns or recurring issues in lost opportunities and suggest improvements to the sales process.Collaborate with Teams: Work closely with sales managers and trainers to reinforce best practices and address gaps.Maintain Accuracy: Ensure all assessments are data-driven, consistent, and free from personal bias.Qualifications & Skills:Strong analytical skills with the ability to assess sales interactions objectively.MUST haveexperience as aQA Analyst in the call center industry (Sales preferred).Excellent attention to detail and accuracy in reviewing sales data.Ability to learn and apply complex sales processes and qualification criteria.Strong written and verbal communication skills for clear reporting.Experience in sales, quality assurance, or process auditing is a plus.High level of integrity and impartiality in decision-making.Why Join Us?Play a key role in improving sales effectiveness and process adherence.Work in a data-driven environment with opportunities for growth.Collaborate with a dynamic team focused on continuous improvement.If you are detail-oriented, unbiased, and skilled at evaluating processes, we encourage you to apply #J-18808-Ljbffr
-
Manager, Quality Assurance
hace 2 semanas
Mexico City ICON Clinical Research A tiempo completoManager, Quality Assurance - Mexico - Homebased or Hybrid (Fixed Term with option to be Perm) ICON plc is a world‑leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We...
-
Manager, Quality Assurance
hace 2 semanas
Mexico City ICON Clinical Research A tiempo completoManager, Quality Assurance - Mexico - Homebased or Hybrid (Fixed Term with option to be Perm) ICON plc is a world‑leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We...
-
Senior Quality Assurance Manager – Remote Trials
hace 2 semanas
Mexico City ICON Clinical Research A tiempo completoA leading clinical research organization located in Mexico City is seeking a Manager of Quality Assurance to ensure the quality and compliance of clinical trials. This role requires at least 5 years of quality assurance experience in the pharmaceutical or CRO industry and strong analytical and problem-solving skills. The position offers competitive salary...
-
Quality Assurance Engineer, MAPLE
hace 3 semanas
Mexico City Amazon Music A tiempo completoJoin to apply for the Quality Assurance Engineer, MAPLE role at Amazon MusicDescriptionWe are looking for Quality Assurance Engineers who are able to innovate, design and execute high quality test strategies and test plans to raise the quality bar of our devices and features and delight our customers.ResponsibilitiesEvaluate device functionality and create...
-
Quality Assurance Engineer, MAPLE
hace 3 semanas
Mexico City Amazon Music A tiempo completoJoin to apply for the Quality Assurance Engineer, MAPLE role at Amazon MusicDescriptionWe are looking for Quality Assurance Engineers who are able to innovate, design and execute high quality test strategies and test plans to raise the quality bar of our devices and features and delight our customers.ResponsibilitiesEvaluate device functionality and create...
-
Quality Assurance Engineer, Amazon Music
hace 3 semanas
Mexico City Amazon Music A tiempo completoOverviewQuality Assurance Engineer, Amazon MusicWe are seeking a QA Engineer to join the Amazon Music team. This role involves leading QA efforts to ensure the quality of Amazon Music experiences across Music, Prime Music, and Ad-supported Free Tier, and to help improve voice-enabled and app experiences for Alexa-enabled devices.Key...
-
Quality Assurance Engineer, Amazon Music
hace 3 semanas
Mexico City Amazon Music A tiempo completoOverviewQuality Assurance Engineer, Amazon MusicWe are seeking a QA Engineer to join the Amazon Music team. This role involves leading QA efforts to ensure the quality of Amazon Music experiences across Music, Prime Music, and Ad-supported Free Tier, and to help improve voice-enabled and app experiences for Alexa-enabled devices.Key...
-
Quality Assurance Engineer, MAPLE
hace 3 semanas
Mexico City Amazon A tiempo completoWe are looking for Quality Assurance Engineers who are able to innovate, design and execute high quality test strategies and test plans to raise the quality bar of our devices and features and delight our customers. Key job responsibilities Evaluate device functionality and create test strategies and test cases to assess device quality for multiple regions....
-
Quality Assurance Engineer, MAPLE
hace 3 semanas
Mexico City Amazon A tiempo completoWe are looking for Quality Assurance Engineers who are able to innovate, design and execute high quality test strategies and test plans to raise the quality bar of our devices and features and delight our customers. Key job responsibilities Evaluate device functionality and create test strategies and test cases to assess device quality for multiple regions....
-
Quality Assurance Specialist
hace 7 días
Mexico City Randstad Digital | Torc A tiempo completoTo apply it is very important that you complete your profile to be reviewed by our Matching Team. Take the assessment and if you’re the right fit, we’ll reach out to schedule a conversation. Incomplete profiles have less chances of being matched.About TorcTorc is a career-first platform that connects top tech talent with meaningful job opportunities....
