Associate-Medical Operations Productivity and Channels.
hace 1 semana
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. The Medical Operations Productivity and Channels Associate has a key responsibility for the implementation of strategies that improve medical area performance. The Medical Operations Productivity and Channels Associate is responsible for supervising Linea Lilly (Customer Service Touchpoint) core activities, also giving assistance to the Call Center Associates / Medical Educators (CCAs / MEs), performing oversight activities to customers’ requests, reviewing and validating response tools, promoting motivation, support and teamwork, as well as solving queries, documenting all actions taken and following up on open issues, analyzing trends and developing reports. The Medical Operations Productivity and Channels Associate also supports Medical Science Liaisons team and other Medical Field resources to improve productivity measurements through field work and reports development. Create and analyze area’s reports and lead proposals and projects to enhancement. Share with Lilly cross functional team's patient Support Programs (PSP) and Línea Lilly data and feedback for developing new solutions and program improvements through voice of the customer. Promote team capabilities and development within Lilly’s Call Center employees. Supervise and ensure Key Performance Indicators (KPI) execution. Analyze customer satisfaction surveys and develop improvement plans. Escalate problems or queries that require other areas involvement. Active participation in initiatives such as department metrics, system enhancements and other key projects to continuously improve process. Be ready for quality audits and inspections, define corrective actions and ensure their execution. Oversight contracted activities for the Call Center / Medical Education Team. Guarantee that internal Linea Lilly procedures and guidelines are being followed. Manage content and guarantee update of Linea Lilly procedures, resources and tools. Planning and execution of medical patient education activities. Guide the MSLs team in the appropriate results through dual field work and productivity reporting oversight. Effectively manage and monitor contractors team budget. Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form https://careers.lilly.com/us/en/workplace-accommodation for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly #J-18808-Ljbffr
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Mexico City Eli Lilly and Company A tiempo completoAssociate-Medical Operations Productivity and Channels. page is loaded## Associate-Medical Operations Productivity and Channels.locations: Mexico, Mexico Citytime type: Full timeposted on: Posted Yesterdayjob requisition id: R-97657At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare...
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Mexico City Eli Lilly and A tiempo completoAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
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Associate-Medical Operations Productivity and Channels.
hace 1 semana
Mexico City Eli Lilly and A tiempo completoAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
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Medical Operations: Productivity
hace 7 días
Mexico City Eli Lilly and Company A tiempo completoA global healthcare leader in Mexico City seeks a Medical Operations Productivity and Channels Associate to supervise customer service activities and enhance performance strategies in the medical area. This role includes data analysis, managing Key Performance Indicators (KPIs), and supporting medical science liaisons to improve productivity. Ideal...
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Medical Operations: Productivity
hace 7 días
Mexico City Eli Lilly and Company A tiempo completoA global healthcare leader is seeking a Medical Operations Productivity and Channels Associate in Mexico City. This role involves implementing strategies to enhance medical area performance, supervising customer service activities, and supporting Medical Science Liaisons. Candidates should possess strong analytical and supervisory skills along with a...
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Medical Operations
hace 7 días
Mexico City Eli Lilly and A tiempo completoA global healthcare leader is seeking a Medical Operations Productivity and Channels Associate in Mexico City. This role focuses on implementing strategies to improve medical area performance, supervising call center activities, and analyzing reports to enhance customer support programs. The ideal candidate will have strong analytical skills and experience...
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Content & Market Operations Associate
hace 5 días
Mexico City Transformative A tiempo completoThe Ayurveda Experience is a leading online-only Ayurvedic skincare platform headquartered in India, selling to a global audience across USA, Europe, Canada, Australia, South-East Asia and Middle East. Having successfully built a strong presence online, we are now expanding into the offline retail space across major economies in Western Europe. Role Overview...
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Content & Market Operations Associate
hace 5 días
Mexico City Transformative A tiempo completoThe Ayurveda Experience is a leading online-only Ayurvedic skincare platform headquartered in India, selling to a global audience across USA, Europe, Canada, Australia, South-East Asia and Middle East. Having successfully built a strong presence online, we are now expanding into the offline retail space across major economies in Western Europe. Role Overview...
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Operations Associate
hace 7 días
Mexico City Hire With Near A tiempo completoOperations Associate at Hire With Near At Near, we help top talent in Latin America find remote roles with U.S. companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. We’re looking for a data‑driven, process‑oriented Operations Associate to join our client’s Operations team. This role plays a key...
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Operations Associate
hace 1 semana
Mexico City Hire With Near A tiempo completoOperations Associate at Hire With Near At Near, we help top talent in Latin America find remote roles with U.S. companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. We’re looking for a data‑driven, process‑oriented Operations Associate to join our client’s Operations team. This role plays a key...
