Director, Program Management

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate. TigerConnect is seeking a Director, Program Management to own product operations and program execution across our R&D organization. Reporting to the Chief Product Officer, this role is responsible for driving predictable delivery of the product roadmap through strong planning, prioritization, and execution—while continuously improving how Product and Engineering operate at scale. You will lead a portfolio of complex, cross‑functional programs, partnering closely with Product, Engineering, and Design leadership. This role blends strategic oversight with hands‑on operational leadership: establishing clear governance, championing Agile best practices, improving delivery transparency, and proactively managing risks and dependencies across web and mobile platforms. This is a high‑impact role for a seasoned leader who thrives in fast‑paced SaaS environments, influences without authority, and brings rigor, clarity, and accountability to product delivery. What You’ll Be Doing Own the end‑to‑end execution of the R&D roadmap—from planning and prioritization through release and post‑launch follow‑through. Lead a portfolio of programs, partnering with Engineering leadership on capacity planning, sequencing, and trade‑off decisions. Establish and evolve product operations practices, including planning cadences, delivery metrics, and executive‑level reporting. Champion Agile at scale, adapting frameworks to fit team needs while driving continuous improvement. Provide clear visibility into progress, risks, and dependencies; proactively surface issues and recommend paths forward. Drive alignment across Product, Engineering, and cross‑functional partners around shared goals and outcomes. Shape and scale the PMO function, introducing tools, processes, and governance that support growth. What You Bring: 12+ years of experience in technical program or project management, including ownership of large, cross‑functional initiatives. Strong understanding of SDLC / PDLC for modern SaaS, web, and mobile products. Proven experience driving delivery in SaaS product organizations. Deep knowledge of Agile methodologies (Scrum, Kanban) and applying them effectively at scale. Experience with capacity planning, delivery metrics, and operational reporting (e.g., velocity, throughput, dependencies). Executive presence with the ability to influence senior leaders and align teams without direct authority. Hands‑on experience with Jira (dashboards, reporting, JQL). Experience building or leading a PMO function preferred. PMP, CSM, SAFe, or similar certifications a plus. Perks & Benefits We Offer: Join us in our prime office space in the heart of Mexico City’s Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration. Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family. Focus on your well‑being through our wellness reimbursement program and company‑wide wellness days (extra days off to rest and recharge). Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance. In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love. Join a mission‑driven team committed to making a real impact in the world of healthcare. Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies. TigerConnect is an equal opportunity employer and values diversity at our company We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr