Sr. IT Analyst- Manufacturing Systems

Mexico, Nuevo León, San Pedro Garza Garcia

Full time

WD50870

Sr. IT Analyst – Manufacturing Systems

The Role

The Sr. IT Analyst – Manufacturing Systems is responsible for supporting, sustaining, and enhancing critical manufacturing applications and shop-floor technologies that enable efficient and reliable production operations. As part of the Information Technology organization, this role serves as a key partner to Manufacturing Operations, Engineering, Quality, Controls/Automation, and IT teams to ensure manufacturing systems are integrated, optimized, and aligned with business objectives.

This position combines strong manufacturing process knowledge, MES/MOM expertise, technical troubleshooting, IT/OT integration capabilities, and business analysis skills to support daily operations while driving manufacturing technology modernization and global process standardization initiatives.

What You’ll Do (Impact Areas)

Manufacturing Systems Support & Operations

• Provide Level 2 and Level 3 functional and technical support for MES/MOM platforms and other manufacturing applications.

• Troubleshoot and resolve production-impacting issues involving manufacturing systems, interfaces, databases, equipment connectivity, and data flows.

• Coordinate issue resolution across Operations, Engineering, Controls, Infrastructure, Application Support teams, and external vendors.

• Participate in incident management, problem management, change management, and root cause analysis activities.

• Develop and maintain support documentation, troubleshooting guides, and knowledge articles.

Business Analysis & Process Improvement

• Collaborate directly with plant stakeholders to understand manufacturing processes, operational challenges, and business requirements.

• Gather, document, and analyze business, functional, and technical requirements.

• Conduct process mapping, fit-gap assessments, testing, and solution validation activities.

• Identify opportunities to improve manufacturing process efficiency, usability, reliability, and system performance.

• Translate operational requirements into functional specifications for development and integration teams.

Manufacturing Integration & Connectivity

• Support integration between enterprise applications, manufacturing execution systems, and shop-floor equipment.

• Collaborate with Controls, Automation, and Operational Technology (OT) teams to resolve machine-to-system integration challenges.

• Support and maintain integration technologies such as: OPC UA MQTT REST APIs SQL Industrial communication protocols

• Ensure manufacturing systems and connected devices operate reliably and efficiently.

Technology Modernization & Standardization

• Support manufacturing technology modernization initiatives across global operations.

• Contribute to global manufacturing process standardization efforts.

• Recommend technology enhancements that improve operational performance and scalability.

• Partner with business and technology teams to implement best practices across manufacturing systems.

Governance, Quality & Continuous Improvement

• Support compliance with IT standards, system controls, security requirements, and operational procedures.

• Drive continuous improvement initiatives focused on system reliability, supportability, and operational excellence.

• Ensure documentation and support processes remain current and aligned with business requirements.

• Participate in solution testing, deployment, and post-implementation support activities.

What Success Looks Like

• Manufacturing applications operate with high reliability and minimal production disruption.

• Critical issues are resolved quickly and root causes are effectively addressed.

• Manufacturing processes are optimized through technology-enabled improvements.

• Business stakeholders receive responsive and effective support.

• MES/MOM platforms and integrations consistently meet operational requirements.

• Global standardization initiatives improve efficiency and consistency across manufacturing sites.

• Manufacturing system performance, usability, and supportability continuously improve.

• IT and Operations teams maintain strong collaboration and alignment.

Core Competencies

• Manufacturing Systems Support.

• MES/MOM Application Expertise.

• IT/OT Integration.

• Business Analysis and Requirem