Resolutions Analyst
hace 3 días
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager’s Calls as needed. The Functions for a Resolutions Analyst are the following: Review, distribute, follow up and reply all the cases received in the Resolution inbox to manage CRF (Customer Request Forms) Notate in detail each account when receiving important information from customers. Notate accounts to follow up on the responses from Operations or other departments. Follow up on each CRF until completion/resolved status. Escalate when necessary. Submit and answer foreign customers emails. Inform and submit emails that constitute: Cease and Desist notifications, Written Disputes or Qualified Written Requests to the Compliance Officer for their proper handling Provide feedback to Supervisors and trainers based on the trends showed on the resolutions inbox. Prepare tracking reports (CRF analysis and monthly report including number of cases received, pending, completed and escalated status). Able to react to change productively and handle other tasks as assigned. Assist in training and orientation to all new team members. Communicate all relevant changes, updates to Supervisors, Team Leaders and Management team members. Provide monthly review meetings each month with each team to summarize their previous month. Provide performance constructive feedback together with the Supervisor whenever needed. Attends strategic planning meetings regarding Resolutions and sends a recap to Collections team Management. Requests call auditing and account analysis as necessary from QA or Compliance specialist to make adjustments, recommendations, or take necessary actions to improve quality of service and increased results. Make the necessary recommendations to enforce, review and evaluate current policies and procedures. In addition to the previous, the Resolutions analyst will perform: Weekly and monthly reports showing the trending topics and completion status. Follow the escalation policy defined by the Collections Manager and the Resolutions Analyst to maintain a world class service standard. Make recommendations to the Training and Supervision Staff based on the trends showed on the weekly and monthly reports. Prior collections experience (3+ years) Knowledge of FDCPA and State rules and regulations Prior Supervisory / Management experience - preferred Basic knowledge of Timeshare operations - preferred Business degree or equivalent - preferred Basic Computer Skills Knowledge of Microsoft Office Ability to read, write and speak English fluently. Bilingual (English/Spanish) a plus Good communication skills, both written and verbal Leadership experience and the ability to provide support and direction to develop and motivate a team Ability to communicate and meet company goals and objectives Must be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary. Salary 20,000 Internet Bonus 400 Voucher Bonus 2,000 Medical Insurance Dental Insurance Life Insurance #J-18808-Ljbffr
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Resolutions Analyst
hace 4 semanas
Mexico City Concord Servicing A tiempo completoConcord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and...
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Resolutions Analyst
hace 5 días
Mexico City Concord Servicing A tiempo completoDescripción del trabajo Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver...
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Resolutions Analyst
hace 4 días
Mexico City Concord Servicing A tiempo completoDescripción del trabajo Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver...
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Mexico City Concord Servicing A tiempo completoA financial services company based in Mexico City is looking for a Resolutions Analyst. The successful candidate will manage customer request forms and ensure efficient resolution processes. Candidates should have over 3 years of collections experience, be knowledgeable about FDCPA regulations, and possess strong communication skills. This role also requires...
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Resolutions Analyst — Collections
hace 1 semana
Mexico City Concord Servicing A tiempo completoA leading loan servicing company based in Mexico City is looking for an Entry Level Quality Assurance professional. The candidate will oversee customer request forms and follow up on resolutions while ensuring compliance with regulations. Candidates must have at least 3 years of collections experience, strong communication skills, and the ability to work...
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Strategic Resolutions Analyst
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Mexico City Concord Servicing A tiempo completoUna empresa de servicio de préstamos busca un analista de resoluciones en Ciudad de México. La persona ideal debe tener más de tres años de experiencia en cobranzas y habilidades en supervisión, manejo de equipos, así como conocimientos de FDCPA y regulaciones estatales. La posición ofrece un salario de 20,000 y beneficios como seguro médico, dental...
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Mexico City Discovery Communications Inc. A tiempo completoJoin to apply for the Jr. Technical Support Analyst role at Warner Bros. DiscoveryJoin to apply for the Jr. Technical Support Analyst role at Warner Bros. DiscoveryWelcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and...
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Data Support Analyst
hace 6 días
Mexico City NTT DATA A tiempo completoJob Description Req ID: 303541 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Data Support Analyst to join our team in Mexico City, México (MX-MEX), Mexico (MX). Job Summary We are...
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Senior Quality Analyst
hace 4 días
Mexico City Global Payment Holding Company A tiempo completoEvery day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
