Customer Service Associate Cosmetics

hace 1 día

Nogales, México Pipeline Medical A tiempo completo

This is a remote position. Overview Pipeline Medical is an innovative MedTech Marketplace providing our customers a unique one stop shop for all of their medical products surgical supplies and pharmaceutical needs. Pipelines cosmetic and aesthetic portfolio allows our members to order their various cosmetic injectable products from the same platform as their medical consumables saving time and money for our customers. Responsibilities Order Management Process all incoming orders daily and notify stakeholders of any blockers to fulfillment. Review and clean up pending orders. Own all internal and external tickets related to Cosmetic sales and onboarding to ensure zero unresponded tickets at the end of every day. Daily follow-up on previously processed orders to confirm shipment and delivery status. Review and tag unknown statuses for proper tracking. Backorder Management Create and manage back-order tickets in the system. Identify and suggest alternative products for back-ordered or rejected items. Communicate with account managers, sales or customers regarding substitutions or delays. Customer and Internal Communication Be the customer service face of Cosmetics at Pipeline Medical. Respond to account manager sales and customer inquiries via call, chat and email within allotted SLAs. Monitor and respond to distributor communications. Track and manage follow-ups to ensure resolutions are completed promptly. Returns and Issues Handle the return process for damaged or undelivered products. Notify distribution partners of delivery failures and initiate return or refund processes. Reporting & Monitoring Track ticketing progress and ensure proper documentation for unresolved issues. Requirements Qualifications Strong attention to detail. Excellent organizational capabilities. Continually outperforms goals and surpasses targets and KPIs. Self‑motivated and self‑starter. Ability to learn new software and computer programs. Reliable high‑speed internet is a must. Must be fluent in English. Customer Support Experience is preferred. Required Skills: Bachelors degree in Marketing Communications or a related field. 2 years of proven experience in managing both SEO and professional social media accounts. Solid understanding of performance marketing conversion and online customer acquisition. Proficiency with SEO tools (e.g. SEMrush, Ahrefs, Moz) and web analytics tools (e.g. Google Analytics, Google Search Console). Excellent writing, editing, presentation and communication skills. Preferred experience in the healthcare medical supply or B2B e-commerce industry. Familiarity with content management systems (CMS) and basic HTML/CSS. Certification in Google Analytics or other relevant digital marketing platforms. Key Skills: Catering, Asset, Corporate Finance, Environmental Science, Linux Administration. Employment Type: Full Time Experience: years Vacancy: 1 Monthly Salary: 8066 - 9141 #J-18808-Ljbffr

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