Principal, Business Transformation
hace 7 días
Job Description We are looking for a Principal, Business Transformation to lead high‑priority cross‑functional strategic initiatives, owning end‑to‑end planning and execution through the full initiative lifecycle. Who we're looking for The Principal, Business Transformation will partner with senior leaders across the organization and, at times, external stakeholders (such as PE and/or consultants). This role requires strong business acumen, strategic and analytical thinking, and effective communication and interpersonal skills to ensure initiative success and meaningful business impact. What you'll be doing Own one or more transformation initiatives in partnership with senior leadership, financial sponsors (PE), and/or third‑party consultants, including end‑to‑end planning and execution from inception through implementation, in areas such as: Strategic thinking and visioning Strategy planning and execution Business case development and execution Process and/or organizational design and implementation Provide high‑quality, data‑backed guidance and recommendations to senior leaders to drive business outcomes. Build and lead project team required to achieve key objectives. Identify and drive key activities, including shaping meeting cadence, leading meetings, owning content/deliverables, driving analysis, making recommendations, and engaging with cross‑functional stakeholders to get input and buy‑in. Partner with Program Management to solidify and oversee project plans and governance. Lead change management activities, as needed. Identify and resolve roadblocks, objections, conflicts, and negotiations when they arise. Establish POV on when and how to transition ongoing operations back to the business. Lead development of systems and processes to track and measure initiative success. Lead development of reporting, E‑Staff/Board content, and other communications for transformation efforts. Lead or support other high‑priority ad hoc initiatives (e.g., strategy off‑sites), as needed. Location This role would be expected to work from the Zendesk Mexico City office at least 2 days a week, with up to 3 days remote/flexible. Anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico). What you bring to the role 10+ years of experience in management consulting, business operations, corporate strategy, project/program management, operations improvement, business process improvement, change management, data analysis, and/or private equity. Strong executive presence. Excellent communication at all levels and ability to build consensus and drive change. Skilled at actively managing and communicating risk. Urgency, positivity, growth mindset, and collaborative team player. English fluency. Preferred Qualifications Experience with multiple functions (e.g., sales, marketing, customer success, product, etc.). Demonstrated ability to dive deep into multiple functions. Hybrid Work Environment The role is hybrid: mix of onsite and remote work. In‑office attendance is required on a weekly basis. The specific in‑office schedule will be determined by the hiring manager. Equal Opportunity Statement Zendesk is an equal opportunity employer. #J-18808-Ljbffr
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