Healthcare Call Center Operations Leader
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Redial BPO in Mexicali seeks an Operations Manager to oversee daily call center operations for a Healthcare campaign, ensuring quality, productivity, and compliance across all teams. You will lead agents through coaching, monitor KPIs, manage workflows and schedules, and collaborate with clients to drive performance improvements while upholding privacy and regulatory standards.
This role emphasizes training, workload planning, and continuous improvement to achieve targets and deliver excellent