Customer Service Specialist

hace 2 días


Santiago de Querétaro, México Tata Consultancy Services A tiempo completo

Talent Acquisition at Tata Consultancy Services Role: Customer Service Representative Role Type: Full-time On-site Location: Queretaro, Mexico Key Skills Advanced English communication skills Proven Customer Support experience or experience as Client Service Representative Ability to appreciate the customers’ perspective showing empathy. Active listening to fully engage the customer with their concerns. Ability to multi-task. Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources. Understand policies and procedures and communicate them professionally to the customer. Acknowledging and resolving customer complaints/concerns. Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions. Resolve customers’ concerns and answer customers’ questions to your best ability. Able to manage stressful situations in customer Service. Person Specification Minimum High school Diploma Minimum 1 year of Customer Service Experience Advanced proficiency in English Available for full-time work Seniority Level Entry level Employment Type Full-time Job Function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr



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