Support Engineering Director, Audible

hace 23 horas

Coacalco de Berriozabal, México Amazon.com A tiempo completo
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
Our technology teams play a key role in connecting listeners with millions of stories by imagining, designing, developing and testing the software and applications that make up Audible’s platform. As a Support Engineering Director, you’ll anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to fulfill strategic and tactical business goals. You’ll coach teams to deliver visionary products and programs to deliver the most value for our millions of customers. This is a chance to drive the future of our technology, mentor future leaders and inspire innovation.

As a Support Engineering Director, you will...
- Be a technical lead for organization and are regarded as a support leader by peers across the company
- Have a solid understanding of the business as it relates to the team’s supported services
- Lead or participate in company-wide user groups to exchange support information, procedures, and best practices
- Be an expert in system design and configuration and contribute regularly to physical architecture design for the organization, especially for new services
- Be involved in major technical decisions and work with development and QA teams to help increase service supportability, scalability, and performance
- Lead large initiatives that span many services such as efficiency and scaling
- Manage organization-wide outages ensuring accurate documentation and timely resolution
- Define aggressive SLAs and drive the team to meet them through metrics creation and analysis
- Conduct cross-team monitor planning and reviews
- Have a strong understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellence
- Determine best practices for code management, support, code builds, and code deployments
- Participate and may drive operational excellence across teams
- Display the leadership core values in every activity and may lead people or virtual teams

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.BASIC QUALIFICATIONS- 3+ years of people management experience leading System Development teams
- Proficiency in one or more general-purpose programming languages such as Java, C/C++, C#, Objective C, Python, JavaScript, Ruby, or Go
- Experience designing, building, operating, and managing large-scale distributed systems or web services
- Experience engaging and influencing senior leaders using both verbal and written communication toolsPREFERRED QUALIFICATIONS- Expertise in operational excellence, security compliance, and distributed systems’ resiliency
- Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Expertise in operations of highly available and scalable software systems with large customer bases
- Excellent communication abilities, both verbal and written, including long-form business writing on complex topics
- Ability to drive effective teamwork, collaboration and commitment
- Excellent analytical problem solving and troubleshooting skills
- Ability to coordinate between technical teams, peers and business stakeholders
- Ability to quickly learn and adopt new technologies
- Experience managing on-call support coverage, escalation and critical issue management
- Experience in contributing to the definition and implementation of automation opportunities within an operations environment
- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issue

  • Support Engineer, Audible

    hace 3 días

    Ciudad de México Audible A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Support Engineer

    hace 5 días

    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE As a Support Engineer, you will... - Own support activities for these services and regularly...

  • Support Engineer

    hace 4 días

    Ciudad de México Audible A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you...

  • Support Engineering Manager, Audible

    hace 1 día

    Ecatepec de Morelos, México Amazon.Com A tiempo completo

    At Audible, we believe stories have the power to transform lives.It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other.Imagine your future with us.ABOUT...

  • Support Engineer, Audible

    hace 1 semana

    Tejupilco de Hidalgo, México Amazon.com A tiempo completo

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us....

  • Support Engineer, Audible

    hace 5 días

    Tlalnepantla de Baz, México Amazon.com A tiempo completo

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are...

  • Support Engineer, Audible

    hace 4 horas

    Ecatepec de Morelos, México Amazon.Com A tiempo completo

    Good storytelling starts with great listening.At Audible, that means each role and every project has our audience in mind.Because the same people who design, develop, and deploy our products also happen to use them.To us, that speaks volumes.ABOUT THIS ROLE Audible is looking for a dynamic and motivated Support Engineer to join a growing team.If you are...

  • Support Engineering Manager, Audible

    hace 5 horas

    Tlalnepantla de Baz, México Amazon A tiempo completo

    About UsAt Audible, we believe in the transformative power of stories.We collaborate with leading creators to produce and share captivating audio content with millions of global listeners worldwide.Our diverse team of innovators and dreamers come from various backgrounds and experiences, empowering and inspiring each other every day.Imagine Your Future with...

  • Support Engineer

    hace 5 días

    Ciudad de México Servicios Comerciales Amazon M A tiempo completo

    2+ years industry experience in programming and/or technical support roles. - Experience troubleshooting and debugging technical systems. Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To...

  • Audible Customer Success Engineer

    hace 9 horas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    At Audible, we believe stories have the power to transform lives. We are a global company with an entrepreneurial spirit, passionate about the positive impact we can make for our customers and our neighbors. Our inclusive culture empowers us to deliver the best results for our customers.">About AudibleOur mission is to build more equitable communities in the...

  • Technical Support Specialist

    hace 9 horas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Audible is the leading producer and provider of audio storytelling. Our team works together to spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.">">About This RoleAs a dynamic and motivated Support Engineer, you will be part of a growing team at Audible. You will have...

  • Audible Audio Solutions Engineer

    hace 1 día

    Texcoco de Mora, México Amazon A tiempo completo

    About UsAudible is a leading producer and provider of audio storytelling, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives.Role OverviewWe are seeking a dynamic and motivated Support Engineer to join our growing team. As a member of our team, you will have the opportunity to develop your career...

  • Director of Engineering

    hace 4 días

    Ciudad de México BetterCloud A tiempo completo

    With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the world's largest community of SaaSOps experts. As host of Altitude, the industry's leading SaaSOps event, and publisher of The State of SaaSOps Report, the category's definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms...

  • Director of Engineering Operations

    hace 3 días

    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job Summary:The Director of Engineering Operations is responsible for managing all engineering/maintenance operations at our luxury resort, ensuring a safe and secure environment for our guests and staff.Key Responsibilities:Manage the physical plant, including equipment, refrigeration, HVAC, plumbing, water treatment, and electrical systems.Ensure...

  • Technical Support Specialist for Audio Technology

    hace 5 días

    Texcoco de Mora, México Amazon A tiempo completo

    **About Audible**Audible is a leading producer and provider of audio storytelling, offering immersive and cinematic experiences that enrich customers' daily lives.We are a global company with an entrepreneurial spirit, driven by our mission to build more equitable communities in the cities we call home.About this RoleWe are seeking a dynamic and motivated...

  • Digital Product Engineering Support Specialist

    hace 1 día

    Ciudad de México, Ciudad de México Nagarro A tiempo completo

    Company OverviewNagarro is a leading digital product engineering company that excels in technology-led business breakthroughs for industry leaders and challengers.About the RoleWe are seeking an experienced L2 Support Engineer to join our Dynamics 365 Customer Engagement team. In this role, you will be responsible for providing technical support and...

  • Engineering Leader and Site Director

    hace 9 horas

    Ciudad de México, Ciudad de México SimplePractice A tiempo completo

    About SimplePracticeSimplePractice is a health practice management software company that empowers private practices to thrive. Our mission is to generate a positive impact in the mental health industry by providing innovative solutions that help clinicians run their businesses with ease.We are a global company with team members working from various...

  • Brillio | Associate Director, Engineering Delivery

    hace 4 días

    valle de chalco solidaridad, México Brillio A tiempo completo

    Brillio is the partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Backed by Bain Capital private equity and Orogen Group, and growing at nearly 60% YoY since its inception, Brillio is one of the fastest growing digital technology service providers. We help clients...

  • Construction Project Director

    hace 3 días

    Ecatepec de Morelos, México Turner & Townsend A tiempo completo

    At Turner & Townsend, we pride ourselves on delivering exceptional outcomes for our clients.We achieve this through our commitment to excellence, innovation, and teamwork. Our team of experts is dedicated to helping major global clients deliver ambitious and highly technical projects worldwide.Our values are built around a passion for making a difference,...

  • Hub Support Specialist

    hace 9 horas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    About AudibleAudible is at the forefront of the audio storytelling industry, producing immersive experiences that captivate listeners worldwide. Our mission is to empower and inspire each other through our innovative approach to storytelling.Our PeopleWe are a diverse team of dreamers and inventors who share a passion for creativity and inclusivity. Our...