NOC Specialist

Who are we looking for? Hold a computer networking, ICT or technical related field diploma or degree. Previous experience(s) of international customer facing position in a software company. Strong knowledge of Linux server environments. Familiarity with monitoring stacks (Elastic, Grafana, Prometheus). Ability to perform technical triage and troubleshooting autonomously. Excellent communication skills in English (written and spoken). Preferred : At least one previous experience in a video streaming or media delivery international NOC environment. Experience with CDN technologies, packaging / transcoding workflows, and streaming protocols (HLS, MPEG-DASH). Knowledge of APIs, syslog, SNMP traps integration. Working conditions Position based onsite in our South Mexico City office. Schedule (Mexico City Time) From last Sunday of March to last Saturday of October : : am – : pm CST From last Sunday of October to last Saturday of March : : am – : pm CST days a week rotation working days a week on average (shift-based). You want to evolve in a friendly and supportive environment where autonomy and initiatives are encouraged. You have a collaborative and helpful mindset with a focus on always working as a team (easy to work with is one of our essential value). You have a high sense of customer care. You have strong problem solving skills (flexible, self-motivated, able to set priorities). Self-learning and autonomy are your motivational goals. A simple recruitment process Once your application has been selected, you'll be contacted by phone for a first interview. If you are selected to carry on, you will go through a technical test as well as technical interview with Manager and team member. ’ll be finally received for the last interview on one of our local office. A warm onboarding and a tailor made integration plan You will receive the information prior to your Day. You ‘ll be accompanied into our technical solutions discovering. You’ll be followed all along by HR and your manager with dedicated meetings. We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates, regardless of their background or abilities, and our commitment to inclusion is reflected in our policies, practices, and workplace culture. Langues souhaitées Anglais - Niveau Bilingue Espagnol - Niveau Bilingue #J-18808-Ljbffr