Collections Senior Representative

Minimum 3 years of experience in OEM customer service positions (manufacturing environment)International Business Administration degree or equivalentStrong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level)Advanced knowledge in the use of ERP (SAP S4/HANA preferably)Bilingual (Strong ability to write, translate, listen and speak in English).Formal and professional in dealing with internal customers.Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc.Summary of Job Duties:Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties:Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry.Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery.Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment.Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can.Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments.Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources.Facilitate customers through the organization - “One Face to the Customer.”Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas.Maintain appropriate customer files/documentation.High volume email and telephone communications.Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS.Process returns, issue timely credit/debit transactions.Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement.Support achievement of departmental, facility and corporate KPIs.The AR Collector will give service to USA monitoring and maintained accounts, with diverse activities as customer calls, account adjustments, small balance write offs, customer reconciliations and process credit memos and refunds, applied payments by batch ID. Also providing customer service on accounts receivables issues.Main responsibilities:Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.Prepare AR reports by cost centers and keep informed all sales force to maintain the accounts in currents.Reconciliated accounts in a timely manner and send remittances to all cash receipts departmentMonitored cash payments receipts and kept accurate records about payment status, issued payment commitment letters, issued soft hold/ credit hold notifications, recommended unmanageable debt write-offsWhat you need to succeed:Bachelor’s degree in finance or accounting is required.3 years of experience with understanding of the accounts receivable function is required, with an ability to apply knowledge and skills to complete a wide range of tasks.Advanced Microsoft Office Suite, with Excel advanced level.High technical aptitude with strong SAP.Bilingual (Spanish- English) with exceptional communication skills (written and oral) is required.Excellent customer service Strong communication, negotiation and conflict resolution skills Ability to manage multiple projects Ability to work with deadlinesSWBC is seeking a talented individual to assist in ensuring accurate and timely execution of business transactions by clearly understanding customer’s needs and the end-to-end revenue, receivable, and collection processes. This role evaluates, monitors, and validates accounts receivable transactions and activities to ensure accuracy and adherence to guidelines and mitigation of operational and financial risk. The Accounts Receivable Analyst II prepares summary of receivable activity for entry into the general ledger, management, and customer aging reports. This role prepares reconciliations, various journal entries for accounts receivable and analyzes financial status of collections, monitors, and studies data to makes recommendation actions as needed.Why You\'ll Love This RoleIn the Accounts Receivable Analyst II role, you will have the opportunity to learn various systems that will set you apart from your peers as well as have the ability to interact with various teams throughout the company we support.Essential Duties Include The FollowingWorks collaboratively with other departments providing resolution and a positive experience for a variety of customer service situations, including Account Managers, Producers, Information Technology, Financial Institution Group, and Treasury.Provides methods to improve processes, including streamlining and automating tasks to reduce manual intervention and decrease potential errors.Provides open communication and training with staff and peers in neighboring departments.Generates both system and manual invoices in Workday and AS400, including electronic cash management (ECM), collections, AnyHour, Pago, Skip Tracing, Recovery1 platforms as well as adjustments, refunds, credits and writeoffs.Produces and distributes monthly administration fee reimbursement statements offering customized distribution for a variety of customers with an array of requirements.Assists management in evaluating appropriate risk management and controls.Creates and maintains customer account information in AS400 and/or Workday for the majority of SWBC business units.Maintains customer contact information, including addresses, emails, banking and distribution requests.Prepares and clears all reconciliations for SWBC accounts receivable.Applies customer payments in Workday and AS400, while researching and resolving discrepancies.Automates and creates efficiencies for accounts receivable activities, including invoicing and reporting.Conducts regular testing and troubleshooting of key department software, including Workday, AutoPilot, Check Receipts Scanning (CRS) System, and FogBugz.Reviews and imports journal entries and adjustments.Takes incoming calls from vendors regarding missing paymentsPartners with customers for stop payments and replacements check issues.Partners with Treasury on escalated issuesPerforms all other duties as assigned.Serious Candidates Will Possess The Minimum QualificationsMinimum three (3) years of experience in general accounting.Accounts receivable experience preferred.Excellent multi-tasking, organizational, and interpersonal skills.Strong analytical and problem resolution skills.Excellent verbal and written communication skills.Proficient in Workday.Able to use basic office equipment, including copy machine, personal computer, and phone system.Able to type 35 WPM.Able to travel locally or nationally by car or plane.Able to sit for long periods of time performing sedentary activities.Able to stand, stoop, and kneel to file for long periods of time.Additional InformationSWBC is a Substance-Free Workplace and requires pre-employment drug testing.To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.Supply Buyer (customer service, materials buy, inventory & capacity)Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What\’s yours?One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.Position OverviewReports to the Supply Planning Lead, and is responsible for the initiation, management, and coordination of supply requirements, materials, inventory plans, and capacity for Hunter Douglas. This position provides planning input for business issues involving capacity, materials, and customer service. The position also provides support via problem-solving and project initiation for several planning constraints as they are identified and prioritized.What you\'ll doDevelop and coordinate on production plans to support the business plans of the HD manufacturing location while minimizing inventories, operating expenses, and ensuring optimal customer service performance.Collaborate with Supply/Production Planners on the inventory management requirements for materials. This incorporates setting the inventory targets and safety stock levels; managing inventory mix to achieve working capital and customer service objectives; leading obsolete and slow-moving management process; fully participating in the activities required to drive longer term inventory reductions and optimization.Support the S&OE process through timely and accurate production plans and material needs.Collaborate with Supply/Production Planners and support the development of the monthly Supply Reviews.Recommend capacity changes, location, and timing when appropriate and advise production, inventory, and distribution consequences of alternative sales plans. Recommend actions when production, materials, and customer service imbalances exist.Provide a logistics perspective on business issues that are not necessarily identified in the principal accountabilities.Contribute as a planning team member in various situations, projects and activities not included in other principal accountabilities and to assist in the accomplishment of established objectives.Maintain effective communications with team leaders and other key stakeholders in a manner that is timely, complete, concise, and responsive.All other duties as assignedWho you areBachelor’s Degree or higher.A minimum of 2+ years of Logistics, Operations/Manufacturing, or relevant supply chain experience is required.Demonstrated understanding of the End to End Supply Chain flow and interdependencies across functions is required.An entrepreneurial self-starter with strong analytical skills, oral and written communication skills, and the ability to partner and communicate across functional levels is required.Ability to manage projects and embrace change.MS Office proficiency, specifically with Excel and PowerPoint is required.SAP/IBP knowledge is required.APICS certification a plus; not required.Experience with Six Sigma/Process Excellence tools, training and/or certification.What\'s in it for youCompetitive compensation package including annual bonusGenerous benefits package including major medical expenses and life insuranceChristmas bonusFood vouchers and cafeteria serviceSavings fundA company culture that prioritizes internal developmentPlease note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. 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