Developer Success Engineer

hace 1 semana

Ciudad de México, Ciudad de México Scaleapi A tiempo completo

Scale is a vital part of bringing ML-enabled technologies to the world, from autonomous driving to document processing and more.

Scale's emerging products are some of the fastest-growing in the company's history.

In particular, Scale is building SaaS-like solutions to help democratize Scale's data annotation capabilities to teams of all sizes and industries and troubleshoot issues with their datasets.

We are looking for a

customer-facing engineer who is passionate about

problem solving and

satisfied customers. Scale's new suite of products (Nucleus, Rapid, Studio) is growing, and we need someone who is technical and experienced in web development to

solve customer technical issues, share best practices, and contribute to our product roadmap.

You will be interacting with customers via Intercom or Slack to troubleshoot their technical issues.

These can vary from answering questions about Scale's products, navigating customers through their technical issues, and investigating bugs and reporting them to our engineering team.

You will be playing a critical role in making sure our product is prioritized properly for our customers' use-cases.

Languages and technologies (stack) used include:

Javascript / Typescript (necessary), React, Python, MongoDB, PostgreSQL are a +

You will:

  • Be accountable for the customer's technical experience throughout their time with Scale
  • Remove any technical hurdles customers may face / debug technical issues with customers
  • Onboard customers to use our API to automate their datatraining pipelines and Nucleus jobs
  • Investigate and report frontend and backend issues / bugs to Scale's engineering teams
  • Design and develop tools to improve internal operational efficiency
  • Maintain Scale's Documentation to make sure everything online is uptodate
  • Become an expert with Scale's latest products
  • Work with Customer Success Managers to identify and prioritize customerspecific feature requests

Ideally you'd have:

  • Able to work independently to solve challenging problems, possibly in parallel
  • Strong crossfunctional collaboration and interpersonal skills
  • Great written and spoken English
  • Track record of success as a hybrid customerfacing engineer or similar function, wearing multiple hats along the way

Nice to haves:

  • Prior experience developing with Python and JavaScript, or other modern software languages
  • Experience as a Customer Success Engineer / Technical Support Engineer
  • Portfolio of technical writing or documentation
  • Experience in building and tuning ML models
  • Experience in UI design

About Us:

  • We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status._
  • EEO poster_
- and _

  • EEO poster supplement_
- for additional information._

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