Director, User Experience and Digital Design

hace 7 días

Ciudad Apodaca, Nuevo León, México Whirlpool Corporation A tiempo completo
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at

The team you will be a part of

The User Experience Design team comprises the application of human factors, ergonomics, interaction design and usability engineering disciplines to product design and related software applications across all brands and platforms.

This Role In Summary

We are seeking a highly skilled and visionary Director, User Experience and Digital Design to lead our product and product-connected software applications design teams in support of our digital experience transformation, inclusive of strategy and go-to-market delivery. The ideal candidate will have extensive knowledge in crafting exceptional user experiences, possess a deep understanding of product design principles focused on digital and physical integrated experiences, and have a proven track record of successfully building and leading world-class UX teams through the entire product development lifecycle.

This is an opportunity to be in a collegial environment where you can work as a trusted business advisor, serve as a member of cross functional teams, interact with others across the organization, and act as a driver of first-class business processes and practices within a dynamic organization.

Your Responsibilities Will Include

Leadership and Strategy:

  • Define and drive the overall UX Design strategy across a global portfolio of brands and products, aligning design initiatives with business goals.
  • Provide visionary leadership to the UX design team in every region, fostering a culture of creativity, collaboration, and innovation.
  • Collaborate closely with cross-functional teams, including product management, engineering, and marketing, to ensure a unified approach to product design.

Product Design Excellence

  • Oversee the creation of front-end and advanced user-centered design solutions that meet and exceed customer needs.
  • Set high standards for user interface and interaction design, ensuring a consistent and delightful user experience across all products and applications.
  • Manage overall design work in each region and provide constructive feedback to the design team to foster continuous improvement. Work with leaders to develop staffing plans, supervise performance and calibrate talent across regional teams.
  • Train and develop UX regional leads through a performance management process and provide ongoing coaching/mentoring opportunities for growth.

Research And User Insights

  • Lead user research initiatives to gather valuable insights and integrate user feedback into the design process.
  • Stay abreast of industry trends, emerging technologies, and competitor products to inform design decisions and maintain a competitive edge.

Cross-functional Collaboration

  • Work closely with product managers and engineers to ensure seamless integration of design concepts into the development process.
  • Collaborate with marketing teams to create compelling product narratives and ensure brand consistency.
  • Drive, influence and advocate for best-in-class user experiences by demonstrating value and potential business impact.
  • Promote Whirlpool UX Product Design externally through presentations, publications and design competitions.
  • Model Whirlpool core values of respect, integrity, diversity and teamwork.

Minimum Requirements

  • 10+ years of experience in UX design, with a focus on product and product-connected applications, with at least 3-5 years of experience leading and mentoring design teams in a fast-paced, global environment.
  • 5+ years of experience leading presentations to technical and non-technical audiences, as well as senior leadership.
  • Excellent communication skills, with the ability to articulate design concepts and influence stakeholders, from other designers to executive management.
  • Strong portfolio of design work demonstrating a track record of creating great user-centered product solutions in a similar environment.

Preferred Skills And Experiences

  • Masters Degree, MBA, or equivalent work experience in Design, Software Product Design, HCI, or related discipline.
  • Deep understanding of design thinking methodologies and Human Centered Design principles, specifically, a thorough understanding of current and nascent digital & hardware technologies and their meaningful application to appliance experiences.
  • Strong project planning skills, including proposals, work breakdown schedules, resource planning, and project reviews.
  • Experience planning and executing interactive product design work in accordance with accepted product development processes, e.g., phases and gates.
  • Demonstrated experience working with teams to prototype user interaction designs at different levels of fidelity, and test these prototypes using a variety of usability tools and methods.
  • Demonstrated experience collaborating with marketing, engineering and procurement organizations to achieve experience design goals of the project.
  • Ability to travel globally to engage with teams, suppliers, and customers.

What We Offer

Additional information

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.


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