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Coordinador Service Desk
hace 3 meses
Descripción empresa:
El Puerto de Liverpool es la empresa líder en tiendas departamentales en México.
CON MÁS DE 170 AÑOS EN EL MERCADO, nos dedicamos a facilitar la selección de productos y brindarles el mejor servicio a las familias mexicanas, esperando superar las expectativas de calidad, moda, valor y atención dentro de un ambiente agradable.
Contamos con cinco unidades de negocio: Tiendas Liverpool, Tiendas Suburbia, Centros Comerciales Galerías, Boutiques y Negocios Financieros, componiendo una empresa sólida, que ofrece a sus colaboradores estabilidad financiera y el orgullo de pertenecer a una EMPRESA 100% MEXICANA.
NUESTRA MISIÓN ES SERVIR AL CLIENTE EN TODO LUGAR, TODOS LOS DÍAS, TODA LA VIDA, nuestra visión es ser la mejor opción en servicio, surtido y valor.
Misión del cargo:
Hoy tenemos un gran reto en el área de operaciones y soporte para las personas que les apasionen los procesos de calidad de servicio.
Funciones del cargo:
- Asegurar el cumplimiento de procesos en el área de soporte técnico
- Asegurar la calidad de documentación de incidentes y requerimientos
- Coordinar con los distintos níveles de servicio y con los proveedores
- Apoyar en la administración de proveedores
Lugar de trabajo:
Santa Fe
Decide el horario que mejor se adapte a tus necesidades:
Contamos con horario híbrido, una parte de tu día trabajarás en el Corporativo y por la tarde de manera remota:
Lunes a Jueves:
corporativo 7:00 a 13:00 hrs. / remoto 16:00 a 18:00 hrs.
/ Viernes:
corporativo 7:00 a 13:00 hrs.
Lunes a Jueves corporativo 8:00 a 14:00 hrs. / remoto 16:00 a 18:00 hrs.
/ Viernes:
corporativo 8:00 a 14:00 hrs.
Lunes a Jueves corporativo 9:00 a 14:30 hrs. / remoto 16:00 a 18:30 hrs.
/ Viernes:
corporativo 9:00 a 14:30 hrs.
Contamos con servicio de transporte que se desplaza a diferentes rutas dentro de la CDMX y EDOMEX. (Sujeto a disponibilidad)
Te invitamos a vivir la experiência
Requisitos:
Licenciatura en Informática, Ingeniería o afín
- 3 años de experiência en administración de soporte técnico
Conocimiento de help desk
Experiência en gestión con proveedores
Condiciones Oferta:
Beneficios:
Somos una empresa innovadora y en constante evolución y sabemos la importancia de transformar a nuestros negocios a través de nuestros colaboradores.
Los colaboradores son el eje central de nuestra cultura y buscamos brindar un lugar atractivo para trabajar, en el cual, la inclusión, calidad de vida y bienestar son fundamentales para su desarrollo profesional.
Trabajamos todos los días para tener un ambiente de constante aprendizaje y retos profesionales e Incentivamos al colaborador a ser dueño de su carrera profesional.
La Universidad Virtual Liverpool (UVL), ofrece la posibilidad de seguir preparándose al estudiar una licenciatura, maestría o perfeccionar el idioma inglés.
Los beneficios por ser parte de nuestra vida (SGMM, utilidades garantizadas, bono por resultados, caja de ahorro, vales de despensa y descuentos especiales).
